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Beginner
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Message 1 of 3

Order Tracking

No idea what board this comes under so forgive me if I’m in the wrong place. We ordered VIP in March and were going to have an engineer come and set it up as we have ‘HALO’. However, lockdown seemed imminent and we have my 95 year old mother living with us so we cancelled the engineer by phone and set it up ourselves. The problem is, the tracking is still showing that the engineer is coming on 17th March 2020 which is keeping the order open. It won’t let me ‘cancel’ it because it’s after the date. As the order is still open, it won’t let me make any changes or additions. Can anyone help please?

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Moderator
Moderator
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Message 2 of 3

Re: Order Tracking

Hi @Netty061,

Welcome and thanks for your post!

Sorry that your order is still showing as open.  It really should have closed off by now.  Can you send me a private message with your telephone number and I'll take a quick look?  You can use this link to send me the message:  Private messages

Cheers,

Robbie

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Beginner
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Message 3 of 3

Re: Order Tracking

I've sent a private message - just wondered if you had come up with everything. The order is still showing as open. Thanks
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