Packet Loss

[Keith_Beddoe]

Please post the connection information from the home hub.

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click ‘Advanced Settings’ and then ‘Technical log’

[dylanmace]

yes there is no noise it's clear

[dylanmace]

Firmware updated:
08-Jan-2020

Board version:
1.0

Gui version:
1.105.0

DSL uptime:
1 Days, 19 Hours 13 Minutes 43 Seconds

Data rate:
4.95 Mbps / 51.03 Mbps

Maximum data rate:
7635 / 50063

Noise margin:
14 dB / 3.9 dB

Line attenuation:
23.2 dB

Signal attenuation:
0 dB / 23.2 dB

VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
2474 MB Uploaded / 14475 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-87MR

2.4 GHz wireless channel:
Smart (Channel 1)

5 GHz wireless network name:
BTHub6-87MR

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
5C:B1:3E:07:6E:29

Software variant:
-

Boot loader:
0.48.8-sec

[dylanmace]

any help ????

[dylanmace]

so i have spoke to 3 people at bt one a manager , 1 in faults and one somewhere else and not one has heard of packet loss

which suprised me !! is there anyone on here that know's about it ??

thank you 

[Stu_H]

Hi, couple of quick questions.

have you been turning the router on and off regularly ?

how is the PS4 connected?

is the lag when gaming only happening when the PS4 is on or do others use the internet at the same time?

how are you conducting the speed test?

[dylanmace]

it has been dropping yes , it's a lan connection , the laptop like you tune is slower , i use several speed yesys but ookla is the main one i go off 

[Stu_H]

If you keep turning the router on and off BTs network may think there’s an issue so leave it to settle  , don’t keep turning it on and off. 
speed tests can be a bit hit or miss at times, again best done on a wired connection.

dont test speed with the PS4 either with its connection test or browser, it’s awful for tests like that. 
Lots of issues can show up if you use a wireless, interference, distance, placement of router, area and so on. 

if you turn off every device apart from the PS4 with is connected via cable does it still suffer from lag?

what online games are you playing, ie COD for example.