I moved into a new property two months ago, it is located 400mtrs from the cabinet. I have FTC which gives me 150mb down and 31mb up, however I am experiencing severe packet loss when gaming. Two engineers have been out and checked the line the last one changed my complete line and all was good with that but I still had 30% packet loss. He put me down to receive a call from second line technical support to which I am still awaiting a call from...he said the BT router would need configuring to talk to the BT sever properly? I have put the gaming system direct Ethernet from the router and also set up port forwarding . I am at a loss and rather frustrated. Any advice or help welcome.