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antiquatedanne
Aspiring Contributor
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Message 1 of 3

Perpetual Broadband and Phone line problems

I am truly tearing my hair out.  Since September last year I have had constant broadband and telephone problems.  I have had over 15 engineers out I lost count after the 15th), each one says they have fixed it, but once they've gone, the problem returns.

The problem is that the line goes down intermittently for about 30 secs to 2 minutes each time.  A couple of days can go by without any problems, then on another this down/up is constant for hours, or sometimes, for an hour or so, then twenty minutes or half an hour it will be fine, then down/up again.

I have learnt how to download the log from my hub and can now see when it goes down and for how long, but no-one in BT or Openreach are interested.

When BT runs the test, the line is not showing a fault.  Since September I have had two new BT hubs and purchased a new BT phone system, so I know I have full compatibility and new equipment.  The line comes straight from the outside into the main socket, i.e. there is no wiring through the house.

The whole thing is reminding me of when I was young and my parents had a party line (i.e. a shared telephone line) shared with 4 different households.  We knew if the light on the phone was red, then someone was on the phone and the behaviour of my line/hub now reminds me of sharing a party line.

Everytime an engineer comes in, they want access to the socket which is behind a filing cabinet with a heavy printer on top and so my husband (who is nearly 75 and has health problems) has to move the printer and pull out the filing cabinet - only for them to look at it and say "well there is no problem with the socket".  But some say they need access to test the line, only to find there is no problem with the line.

I really don't know where to go next.  I am considering sending a round robin letter to all the houses in the neighbourhood to see if anyone else is suffering the same problem.  Of course the engineers say no-one else has reported any difficulties.

But if anyone out there has had a similar problem which they have solved, I would be ever so grateful to hear from them.

Many thanks

Antiquated Anne

 

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2 REPLIES 2
Addy
Aspiring Expert
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Message 2 of 3

Re: Perpetual Broadband and Phone line problems

Just a thought have you had some new electrical gadget installed which may be causing interference. Smart meter, Ring doorbell or similar. Also are you in a rural area as poorly installed electric fences are known to cause interference on phone lines. How close is the printer to the hub. When working years ago we had a problem where every time a large printer was used it would knock out the office telephone system. 

Not sure this helps but might help eliminate some things causing the problem.

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antiquatedanne
Aspiring Contributor
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Message 3 of 3

Re: Perpetual Broadband and Phone line problems

Many thanks for taking the time to reply and your suggestions.  They certainly have got me thinking down a different track. 

The only new electrical gadget we've had is a smart TV, but we only bought that this last month, whereas this problem has been going on since September.  The hub is directly behind our ancient HP LaserJet printer (no wifi on that one), but that set up has been in place for years and the printer is hardly ever used as I have another wifi printer elsewhere.  Both hub and printer are next to where I am sitting so I can see every time the hub goes off, so can see there is no correlation between the hub and printer. 

But we are rural, and so an electrical fence may well be the problem.  It certainly seems to me to be some sort of outside interference, so I think I might just circulate a round robin letter and see if I get any answers.

Once again many thanks

Antiquated Anne

To give an example of how erratic it is, it has been down 11 times this morning, 5.13, 5.51, 6.55, 7.50 and 8.40.  Within those minutes it has been back up and down and up again two or three times.  Yesterday it went down first at 10.05 and then pretty constantly (28 times) to 12.15, then fine until 15.47, up and down 8 times until 15.54, twice at 16.22, twice at 17.38, twice at 20.54, then apart from 4 times between 2 and 3, fine until 5.13.  It didn't go down at all on the 22nd Feb.

Annoyingly the spam calls seem to get through with no problem at all!

 

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