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Gadget123
Newbie
229 Views
Message 1 of 4

Phone line down and red flashing light on router

My router is showing a red light. Called them and they said there's nothing wrong at there end. Phone has no dial tone even when plugged in direct. Any ideas what the cause may be?
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3 REPLIES 3
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Phone line down and red flashing light on router

If there is no dial tone at the test socket, then there is an external fault.

 

You need to report this as no dial tone, and not a broadband fault, otherwise it will take much longer to fix.

 

Once the phone line is fixed, the broadband will return

 

You will be reminded that ther would be a charge, if the fault is within your wiring.

 

See

http://bt.custhelp.com/app/answers/detail/a_id/12439/c/

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Gadget123
Newbie
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Message 3 of 4

Re: Phone line down and red flashing light on router

What would cause the phone to stop working? I reported it online and by phone do I need an engineer out?
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AndyCoffin
Aspiring Expert
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Message 4 of 4

Re: Phone line down and red flashing light on router

When we lost the phone (internet still worked) it was due to someone working at the cab haveing knocked one of the wires loose but because we have vdsl the internet was fine.

 

Do you have vdsl or adsl?

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