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akjmoran
Aspiring Contributor
517 Views
Message 11 of 29

Re: Pinng Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

I'm having the exact same issue as the both of you and bt are not doing anything about it
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itani
Contributor
485 Views
Message 12 of 29

Re: Pinng Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

I have the exact same issue and bt are saying there's nothing wrong with my connection 😞

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Adi_bot
Newbie
319 Views
Message 13 of 29

Re: Pinng Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

I am literally having the same problem... Have been experiencing this since December, been on the phone to BT to be told there is nothing wrong and not being able to understand what ping is! Which is very frustrating! I have also had home visits by engineers twice to no outcome... I really want this problem fixed but i have tried everything! QoS on router has been tried and still getting the same result. Back when this started i decided to see if it was the router so went from a BT Smart Hub to a Netgear router... still same result!

If i could i would of gone to Virgin but there is no cable to my house for their service so i am stuck with this!!
Please help...

ping ping ping.png

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CAI_007
Aspiring Contributor
302 Views
Message 14 of 29

Re: Ping Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

@Keith_Beddoe 

 

I don't know how you can keep giving the same awful advice, instead of acknowledging there is an actual issue. You have been in the other threads which specfically state there was no issue with multiple devices on the same service until around Decemember. When all of a sudden a whole bunch of us started seeing the ping spikes when video streaming services are running. How come the BT connection was absolutely fine before this?

 

How is it the others on the same package are able to post results without any ping spikes when running 2-3 twitch streams at the same time. 

To the others in this thread, BT are not interested in fixing this issue. As a gamer, you are not important to them compared to the family down the street that don't care about ping but instead care about being able to run video content. Leave as soon as you can. Sky and Zen seem to be decent options from feedback so far. Virgin if available also. 

If you are locked onto a long contract, you are going have to make multiple call outs for an engineer to visit. They might let you out of the contract early if they cannot fix the issue and you keep complaining. 

Another option is using a 3rd party Modem/Router with decent QoS options. I've done this myself and it's helping a lot. Not perfect but playable while the girlfriend is using Netflix. I've got about another 5-6 months and then i'm leaving BT. Good luck.

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JoshThomas
Contributor
288 Views
Message 15 of 29

Re: Ping Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

It goes further than watching or streaming netflix causing ping spikes, even listening to music on spotify causes jitters between 80-160ms.

hundreds and hundreds of customers are having the same issue and there's nothing you can do about it other than change ISP it seems, but you can't cancel because of ping spikes because bandwidth is alright (i assume) so we've all had it, stuck and having to kick your mam of the telly to play games

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JoshThomas
Contributor
285 Views
Message 16 of 29

Re: Ping Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

Just to reply of the back of my own comment, I have a NOWTV box, just sitting on the menus causes ping spikes, don't even have to watch anything, isn't until I turn the box off by pulling out the power does my ping return to normal, very strange and very suspicious
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CAI_007
Aspiring Contributor
273 Views
Message 17 of 29

Re: Ping Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

I'll just leave this here for @Keith_Beddoe 

https://home.bt.com/tech-gadgets/computing/gaming/choosing-best-broadband-gaming-speed-latency-11364...

Your home broadband connection is shared with other users, so if you are playing Xbox Live and someone else is streaming a TV show on Netflix, your gaming performance can slow down. Faster broadband speeds means you and your family can do what they want at the same time and it shouldn’t affect your gaming.

 

2. Every second counts: Look for low latency

Latency is the delay between you activating a command – such as pressing the trigger – and your command being executed. For online gaming lower latency is better - in a fast-paced shooter like Call of Duty it can be the difference between making a kill or being killed.

Opt for broadband with low latency: our superfast broadband has less lag time with 30% better latency than Virgin Media 200Mbps broadband. **

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TurnerR0und
Aspiring Contributor
237 Views
Message 18 of 29

Re: Ping Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

There's a few other large posts on the forum with same issue, I'm having it too. Only thing that's worked for anyone is switching provider. No response from the many people who's contacted support. No help on here. Ridiculous.

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matthewuncle
Aspiring Contributor
143 Views
Message 19 of 29

Re: Ping Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

So there is no fix to this? It is a BT issue? 

Not drastic spikes but enough to affect gaming.

 

Ping.png

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lolowalsh
Contributor
136 Views
Message 20 of 29

Re: Ping Jitter from 20ms to 250ms every 5 seconds on Fibre Broadband.

There is no fix. I now get ping spikes without doing anything. I escalated my problem to a BT specialist teams so they told me to wait 10 days for the process, so far no improvement ping spikes still happen, I basically need to turn off everything so I can just game. 

Honestly this is a laughing joke my friends from other EU countries can game, play Spotify, discord all at the same time and I'm here paying £42 a month where I can't even game whilst watching a 360p video. Yes you heard it a simple 360P will cause ping spikes in 2019.

I'm giving them 10 days after it finishes, Im switching to Sky or anyone else not connected with BT.

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