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cocacolalola
Beginner
703 Views
Message 1 of 19

Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi everyone,

For the past few months I've experienced ping spikes, for lack of a better term, when someone else is watching a stream on Netflix or Twitch. I've tried lowering the bitrate and quality of the streams on Netflix but it has not made much of a difference. 

9387291ba1895a5b553f27436ff87a11

 I've included a picture of my speedtest. My internet used to be able to handle streaming and games without issue but now it can't. If there is other things I can provide I will be happy to do so. I'm just at a point where my limited technological knowledge can't provide a solution. 

Thanks. 

 

 

18 REPLIES 18
Moderator
Moderator
694 Views
Message 2 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi @cocacolalola, welcome to the community and thanks for posting, I've sent you a private message with details on how you can get in touch with the moderation team and we'll be happy to get this looked into.

CraigUK37
Beginner
666 Views
Message 3 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Don't let people tell you that streaming video is too much for your router to handle and you need to stop streaming video while gaming. 

This is an issue that several people have and the issue isn't that streaming takes up too much of your bandwidth, there is plenty enough of that to go around. The issue seems to be that while watching videos BT routes your traffic through some terrible nodes causing your ping to spike while the video is being played. 

I do not have a solution for this. 

BT's go to response seems to be that they don't guarantee ping. Or that its an issue with your router or line or something. While that may be true, as a lot of things can cause ping issues, chances are its the issue stated above if it only happens when watching videos.

Moderator
Moderator
651 Views
Message 4 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi @CraigUK37 are you also affected by this issue? If so we'll be happy to take a look at your connection. 

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CraigUK37
Beginner
646 Views
Message 5 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

I am not the account holder. And the account holder doesn't really see it as an issue for them as it doesn't  effect anything they do. So I doubt there is much you can help with.

 

Thanks though. 

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souloo
Aspiring Contributor
495 Views
Message 6 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi I am having exact problem .  As soon as i open YT or Twitch my ping in game starts spiking . Its usually sits at 16ms  if i open YT its spikes to 100+ ms 

I am including Trace route and if i read this correctly it starts spiking on the first node 172.16.15.197 to 146 ms

not sure about this node 81.139.56.177 - 91 | 31 | 3 | 17 | 22 | 32 | 19 |   lots of packet loss here . 

I am on wired connection not wifi .

 

Any solutions ? I didn't contact BT yet . 

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| BThomehub.home - 0 | 139 | 139 | 3 | 4 | 10 | 4 |
| 172.16.15.197 - 0 | 139 | 139 | 7 | 13 | 146 | 28 |
| 81.139.56.177 - 91 | 31 | 3 | 17 | 22 | 32 | 19 |
| 81.139.56.176 - 0 | 139 | 139 | 14 | 19 | 155 | 32 |
| core1-hu0-6-0-9.colindale.ukcore.bt.net - 0 | 139 | 139 | 14 | 20 | 157 | 34 |
| peer7-et-4-1-1.telehouse.ukcore.bt.net - 0 | 139 | 139 | 14 | 20 | 155 | 34 |
| 109.159.253.95 - 0 | 139 | 139 | 16 | 25 | 163 | 44 |
| 172.65.216.246 - 0 | 139 | 139 | 15 | 20 | 159 | 35 |
|________________________________________________|______|______|______|______|______|______|

Malky6181
Beginner
483 Views
Message 7 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

I also have this issue. I contacted BT to complain as I never experienced this issue previously. They upgraded me twice extending my contract on both occassions yet I still have the same issue. They continue to tell me my speeds are fine and there is no issue on their end but that's clearly a lie!! Am I able to walk away from my contract?

Moderator
Moderator
467 Views
Message 8 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi @souloo and @Malky6181 and welcome. 

I'm sorry you having problems with the ping spikes. I'll be happy to take a closer look at this. Can you just confirm how you're connecting? Is it wireless, wired or via extenders?

Cheers

David

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Malky6181
Beginner
464 Views
Message 9 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Strangely enough my wireless connection is better than my wired connection. My speeds can fluctuate quite rapidly, for example I can test my connection twice in the space of a few seconds and can completely different results. I'm using BT complete wifi and I'm lucky if I get 35mbps download with a wired connection.

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Moderator
Moderator
457 Views
Message 10 of 19

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Strange indeed @Malky6181. Can you test the connection directly from the hub on ethernet? Are you having broadband connection problems?

Cheers

David

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