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Beginner
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Message 11 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

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The main issue is online gaming. Previously my son and I could play games online at the same time using seperate PS4's but now we can't , we get really bad lag.
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Moderator
Moderator
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Message 12 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Thanks again @Malky6181. I'll be able to take a look at this for you. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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Aspiring Contributor
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Message 13 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

@DavidM Thank You for replying .

I am connecting via ethernet cable directly to router . 

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Message 14 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Thanks for getting back @souloo. I've sent you a private message as well explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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Newbie
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Message 15 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi David,

Exactly the same issue as described above - did anyone get to the bottom of it?

I have a Home Hub 5 type B. Generally 70+MB down and 20+MB up. Wired to games PC, Netflix via wifi from TVs.

Doesn't matter which TV is streaming, my ping spikes every two or three seconds. gaming is almost impossible.

Any advice please?

Cheers

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Aspiring Contributor
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Message 16 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hello just the quick update on my case . 

I've been contacted by the community team last week and they did some changes on their side .

Since last week I am monitoring ping and traceroute daily . And it's a massive change from what it was . I can finally play and watch any streaming service at the same time . No more lag spikes . 

@DavidM  Massive THANK YOU for the help .

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Moderator
Moderator
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Message 17 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi @souloo,

Thanks for posting back and for the positive feedback.

I'll be sure to pass your comments on to @DavidM

Cheers,

Robbie

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Message 18 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

I’ve been affected by this problem for a while now can’t sort it at all, customer support aren’t taking any responsibility anything you can do it’s really bugging me

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Moderator
Moderator
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Message 19 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Glad I was able to help @souloo.

@Davidferguson93,

Thanks for posting. I'll be happy to take a look at this for you as well. I've sent you a private message explaining how you can contact the forum moderation team. Just drop me over a reply with the details and we’ll check it out.

Cheers

David

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Aspiring Contributor
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Message 20 of 33

Re: Ping Spikes/Lag When Gaming + Netflix is on BT TV Box

Hi @DavidM

I am having exactly the same problems as discussed above. Ping has become unusably high while my housemate streams netflix (Ping is affected both on my PS4, and my laptop), and the connection becomes very unstable. This has definitely not always been the case.

Please advise !

Thanks
Matt
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