Hi @Sulzmann, welcome to the forum and thanks for posting. Sorry that you are having an issue with high Ping. To help diagnose your issue please can you confirm that you are using your BT Hib and that you are checking your connection with your gaming device connected directly to your hub via Ethernet ie no powerline adapters or ethernet switches.
Thank you for posting back. Without being able to connect your PS4 by ethernet it will be hard to rule out wireless interference.
Please can you post a ping plotter, one while gaming by itself and another while gaming with a stream running?
Please see images from PingPlotter. (I haven't used this software before so sorry if anything is not right)
First photo is pingplotter running on my laptop next to the hub while housemates PS4 is on but idle, second photo is exactly the same but the PS4 is streaming Netflix.
These were the only two devices in use at the time. During the test with Netflix on, the light on the hub went orange and my laptop was disconnected completely (which is the huge red bar on the chart). This happens several times per day.
Thanks for your help!!
try disabling IPv6
you won't be able to turn it off on the router so I suggest using a non bt smart hub, maybe get a cheap 2nd hand one from ebay.
We've discovered the IPv6 routing at BT are RIP at the moment, I also had the lag spikes when playing rust but had none since i dropped back to IPv4.
If you're seeing your ping fluctuate all the time regardless of what you're doing online, it's likely that there is interference affecting your connection. If you send me in your details, I'll be able to run a few checks on your connection.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
I have contacted you as requested - thanks!
Just additionally - BT send us some mini-connectors, which we have managed to set up my our housemates PS4.
Unfortunately this makes the base level of the ping about 20ms higher (maybe the wiring in our house is poor for this set up?) - but the ping jumps around wildly anyway the same as when using wifi. Therefore I don't think there is a problem with wireless interference in home setup .
Just to update anyone interested - a BT engineer came today to have a look at our connection. He said he fixed a small fault outside , and replace the socket inside. Our connection is now somewhat more stable, and has lower ping. But unfortunately it still goes crazy as soon as someone is watching Netflix - spiking to around 200ms every few seconds.
May have to look at the suggestion of buying a third party router, although it seems many people have done this and had no success despite applying QoS settings etc.