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adam0088
adam0088
Newbie

on ‎11-02-2019 17h25

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Message 1 of 6

Ping Spiking Continuously

For the past few months my ping has been spiking constantly, making it almost impossible to play any game for more than 10 minutes. I have troubleshooted as much as I can, factory reset router, tried direct with ethernet and done everything in my power to try to fix it.

I've done a traceroute with pingplotter but it seems that bt have hidden hop 2 and 3 so I can't see where the problem is.

test2.png

also here is a ping test;

test1.png

I've tried to contact BT and they keep doing a test on their end and it seems to come up fine to them. 

Not sure what to do and hope someone can help..

Thanks! -Adam

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5 REPLIES 5
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎11-02-2019 17h32

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Message 2 of 6

Re: Ping Spiking Continuously

Welcome to this user forum.

It could be a network issue, or lots of errors on your line. First check your line, in case BT have missed something.

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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adam0088
adam0088
Newbie

on ‎11-02-2019 17h40

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Message 3 of 6

Re: Ping Spiking Continuously

Called the number and no noise or anything.
What do you mean by check my line, go outside and see if the cables themselves are damaged?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎11-02-2019 17h42 - edited ‎11-02-2019 17h43

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Message 4 of 6

Re: Ping Spiking Continuously

@adam0088 wrote:
Called the number and no noise or anything.
What do you mean by check my line, go outside and see if the cables themselves are damaged?

No, just the noise check, if that is fine, then is probably something else. Is anyone else using your connection when you are playing a game, as that will affect the ping response?

There are a lot of similar reports on this forum.

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adam0088
adam0088
Newbie

‎11-02-2019 18h01 - edited ‎11-02-2019 18h21

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Message 5 of 6

Re: Ping Spiking Continuously

It doesn't lag when no one is at home, but when people are connected. But even if they arn't doing anything on the internet or even on their phones it will lag.

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