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Gidgriff
Beginner
2,901 Views
Message 11 of 17

Re: Ping spikes making online gaming unplayable

Having the exact same issues, look like i'll be leaving myself at the end of the month. 

 

Has your PING been sorted now your with a different provider?

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juliusp94
Aspiring Contributor
2,892 Views
Message 12 of 17

Re: Ping spikes making online gaming unplayable

Yes i went over to Zen and had no issues at all, really pleased.

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exposeuk
Beginner
2,656 Views
Message 13 of 17

Re: Ping spikes making online gaming unplayable

i have the same issues with bt  ive just edited this i did a test with ookla and the upload part maxxed my ping out ....so i was thinking my pcs have nothing uploading but i have 2 s10's in the house and thinking back this started when they arrived about the same time ....when checking the sync settings i opened one drive all ove a sudden 400 ping again i turned off wifi and the pings dropped ....so i reckon it could be the s10's syncing data that could be the issue 

they sync settings have been turned off for a hour and no spikes 

 

 

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bossmanbh
Beginner
2,552 Views
Message 14 of 17

Re: Ping spikes making online gaming unplayable

Been having similar issues. I had a standard adsl service 15Mbps/1Mbps and reasonable ping of 20ms to bbc.co.uk, but it would drop out 3 or 4 times a day. Running the BT Speedtest appeared to have found a fault and created a ticket back in May, and Openreach dutifully came out, sprinkled pixie dust and problem (I never saw it) went away. A month ago the same problem occurred (speedtest generates a ticket) and OR were again sent to investigate and concluded it was a faulty card on the ISP (BT) side, so a lift and shift was requested and done. I immediately lost  about 30% of my throughput, and when I queried this I was told a) its because I use wifi - no, I am directly connected to BTHomeHub, b) because I use too many devices - I dont, I disconnect everything except my PC when testing, c) I should test using BT Wholesale tester - I do, and get a worse result than the old dos ping!

PingPlotter and TRACERT both showed an issue in the exchange somewhere, so another OR engineer (number 3) was sent who found some new error on the line and shifted me to a new twisted pair, which tested 99% clear, and BT did some magic on the ISP equipment. Sadly the same thing happened and I am now down to frequently experiencing >2000ms and when that happens the line speed drops below 0degK so the service has pretty much deteriorated to unusable, which is forcing me to have to abandon working from home and risking my health by going back into the office.

I also dont have the luxury of fibre, because Virgin own the rights in my area and want mega £ to lay 30m of fibre from the nearest access point. 

So after 17 years of using BT at home and in my businesses, I am now looking for a company who actually cares.

And yes, as was pointed out to me during one particularly condescending call from BT, I know an ADSL line is on guaranteed to 2M/500K s o anything above that is gratis. The problem appears to be in BT's ISP equipment but  there is no appetite to spend money on maintaining or making it fit for purpose at our local exchange.

PS I dropped IPv6 from my PC, no change

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bossmanbh
Beginner
2,507 Views
Message 15 of 17

Re: Ping spikes making online gaming unplayable

bossmanbh_0-1603974521851.png

 

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NeilO
Moderator
Moderator
2,500 Views
Message 16 of 17

Re: Ping spikes making online gaming unplayable

Hi @bossmanbh I'm really sorry about the problems with your connection, that looks like a line or exchange fault to me as the delay starts on the second hop. Have you noticed any noise on the line? The quickest way to get this sorted would be to report a fault on 150.

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bossmanbh
Beginner
2,494 Views
Message 17 of 17

Re: Ping spikes making online gaming unplayable

No line noise, OpenReach say fault in ISP (BT) exchange equipment, which seems to be backed up by the tracert hop #2, but BT say they can see no fault so it must be the line (even though the OR engineer made notes on the ticket that there are no line faults). Bouncey bounce!
Calling 150 will initiate another OR Engineer to come and check the line... again. They are not interested in being told the fault my be the BT ISP equipment. Lift and shift simply moves the line to another faulty card.
Its really sad that BT cannot see there way clear to doing a proper RCA and isolate the faulty equipment
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