So for a while now I have been having issues with high ping and latency while gaming and often get packet loss during that time. This issue happens intermittently and there is seemingly no pattern to it. I am using a professional standard CAT6A ethernet cable from my router directly to my PC. The types of games I play where these issues happen are Valorant, CS:GO, Rocket League, etc. I have searched a lot online for similar issues and had little luck fixing my problem. I spoke with a more experienced friend of mine that found success from posting here so I am hoping to do the same.
Here is the information of my BT hub that should prove useful. If you need any other information please don't hesitate to ask and I'll answer to the best of my ability. Thank you all in advance.
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
3 Days, 23 Hours 2 Minutes 21 Seconds
20.00 Mbps / 80.00 Mbps
28807 / 93616
11.4 dB / 6.4 dB
23.5 dB / 34.6 dB
31 GB Uploaded / 176 GB Downloaded
Smart (Channel 1)
Smart (Channel 36)
First thing to do is see if you have an issue.
install PingPlotter, leave it as standard settings and run it. You might find, your latency increases as you saturate your connection which if that’s the case you will need a better way to control quality of service so will need to think about another router.
off course server selection comes into play as most games now don’t allow you to see what server you can join.
I had a similar issue where my ping would spike to over 1000ms every few seconds(checked on https://www.netmeter.co.uk/ping-test/), wired, wireless, different devices it didn t matter there was clearly and issue with the WiFi itself. This was happening for weeks since installation and as they don't test for ping the internet seemed to be working perfectly fine whenever they did checks for me. Eventually i put a complaint in and asked for an engineer to be sent out and if it couldn't be resolved id have to cancel the plan, before the engineer even arrived the issue was somehow fixed and everything is working perfectly now