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djboorman
Newbie
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Message 1 of 3

Pixel phone won't connect to BT home hub

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My Google Pixel phone won't connect to my BT home hub. I have the network key, which authenticates fine, but then it says "connected, no internet". Android system then notifies me to "sign in to WiFi network" but if I click the notification it takes me briefly to a BT redirect page and then back to the notification asking me to sign in. Then it keeps asking me to sign in but nothing happens. My laptop and my wife's iPhone e both connect with these credentials no problem.
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Pixel phone won't connect to BT home hub

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Welcome to this user forum.

 

If its a home hub 5 or 6, can you make sure that Smart Setup is disabled. You can do this via the hub manager page.

 

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...


 

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djboorman
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Message 3 of 3

Re: Pixel phone won't connect to BT home hub

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Thanks so much, works fine now!
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