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grungernut
Contributor
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Message 1 of 5

Poor WiFi

Hi

 

Is there anything I can do to impove the WiFi connection around the house,wired is fine but I cannot use WiFi upstairs is just keeps disconnecting, I have tried with separate bands and even tried different channels but it is just useless even 1 room away, I did the online chat but they just told me my connection was fine which I know it is, does anyone know if I am missing a setting somewhere please.

 

Thanks

 

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Distinguished Sage
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Message 2 of 5

Re: Poor WiFi

I though you were using a different router?

https://community.bt.com/t5/YouView-from-BT/BT-TV-on-3rd-party-router/m-p/1773983#M39978

If not, then something like this works quite well.

https://www.shop.bt.com/products/bt-mini-wi-fi-home-hotspot-600-kit-084288-BVFF.html

Can often be obtained cheaper elsewhere.

 

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Message 3 of 5

Re: Poor WiFi

Maybe change to complete wifi package and get the discs to cover you home with wifi guarantee



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grungernut
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Message 4 of 5

Re: Poor WiFi

No m8 I am using the BT hub I had a Netgear but it packed in but Im thinking I may need to buy another router I just cant get the Wifi on the hub to work properly.

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Message 5 of 5

Re: Poor WiFi


@grungernut wrote:

No m8 I am using the BT hub I had a Netgear but it packed in but Im thinking I may need to buy another router I just cant get the Wifi on the hub to work properly.


Its possible that you have a faulty home hub, so you could ask for a replacement if you are still in a contract.

The nearest third party dual band router would be something like

TP-Link AC1200 Wireless Dual Band VDSL/ADSL about £67

https://www.tp-link.com/uk/products/details/cat-15_Archer-VR400.html#specifications

That works with all BT services, including BT YouView.

There is a cheaper single band model as well.

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