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irdh19
Beginner
454 Views
Message 1 of 4

Poor speed

I tested my internet by using speedtest.net and the results were as follows. Ping: 23ms Download speed: 9.45Mbps Upload Speed: 5.27Mbps. My computer is currently connected to the router by ethernet cable and yet i have really poor performance when using google or the internet in general and my ping/latency in online games is also very poor despite these results. For starters the results show a ping of 23ms but in UK servers on games and abroad it is usually 100-400ms which is unplayable.

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3 REPLIES 3
imjolly
Distinguished Sage
Distinguished Sage
450 Views
Message 2 of 4

Re: Poor speed

post hub stats  if hh6 then advanced settings then technical log information

enter phone number and post results  remember delete number   https://www.dslchecker.bt.com/adsl/adslchecker.welcome

try quiet line test  dial 17070 option 2  should be silent and best with corded phone



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irdh19
Beginner
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Message 3 of 4

Re: Poor speed

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irdh19
Beginner
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Message 4 of 4

Re: Poor speed

I havent got a corded phone for the quiet line test dial, I tried it with my mobile and the number didn't work.

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