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kuoshen
Newbie
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Message 1 of 6

Port Forwarding on BT Home Hub 5 and FTTP Broadband

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Hi,

 

Spent hours on the phone today to try to resolve this with BT and my call was handed on from one to another agent for a total of 4 times. Finally, the last guy just hung up my call. It's been very frustrating. 

 

Hope someone in this forum can help.

 

A week ago I configured my Foscam IP camera on my home network with a static IP and setup BT Home Hub 5 with port forwarding on port 88 and 443 (there are 2 ways to access the camera: on http port 88 or https port 443). Built into the Foscam is a manufacturer's Dynamic DNS (DDNS) XXXX.myfoscam.org. Everything worked and I could access the IP camera from my mobile using the DDNS address or from work LAN outside my home network.

 

Yesterday evening things stopped working. I could no longer tunnel in from the outside. It thought it was due to the DDNS failing so I used the public IP address from the BT Home Hub which is the one found in Advanced Setting ... Broadband ... Internet.

 

Broadband network IP address: Default gateway: Primary DNS: Secondary DNS:

86.152.235.X 
217.32.146.72 
213.120.234.14 
217.32.171.21

 

Also tried using the public IP but could not tunnel through to port 88 (http://86.152.235.X:88) or 443 (http://86.152.235.X:443). Requests to both ports will time-out.

 

When I attempted to ping and traceroute the public IP from an external server (ping.eu) it stalls - after 11 hops. See the hops below.

 

What should I do to fix this? Any ideas? Have tried to restart both the Home Hub 5 and the IP camera many times, still no luck.

Thanks

 

1   ***
2core21.fsn1.hetzner.com213.239.229.129de0.234 ms0.252 ms0.253 ms
3core4.fra.hetzner.com213.239.245.14de4.806 ms  
 core1.fra.hetzner.com213.239.245.218de4.808 ms 
 core4.fra.hetzner.com213.239.245.18de4.803 ms
4juniper5.rz2.hetzner.de213.239.229.162de2.785 ms  
 juniper4.pop2.fra.hetzner.com213.239.245.1de4.843 ms 
 juniper4.pop2.fra.hetzner.com213.239.245.10de4.821 ms
5ae1-710.fra20.core-backbone.com80.255.15.121de4.976 ms4.944 ms 
 ae5-710.nbg40.core-backbone.com81.95.15.5de3.069 ms
6ae1-2003.fra20.core-backbone.com80.255.14.82de5.711 ms  
 t2c3-xe-11-1-1-0.de-fra.eu.bt.net166.49.154.65gb25.165 ms24.732 ms
7t2c3-xe-2-2-0-0.uk-lon1.eu.bt.net166.49.208.112gb19.411 ms  
 t2c3-xe-11-1-1-0.de-fra.eu.bt.net166.49.154.65gb24.722 ms5.869 ms
8t2c3-xe-2-2-2-0.uk-lon1.eu.bt.net166.49.208.116gb19.394 ms  
 t2c3-xe-1-0-1-0.uk-lon1.eu.bt.net166.49.208.14gb18.359 ms 
 t2c3-xe-2-2-3-0.uk-lon1.eu.bt.net166.49.208.118gb18.351 ms
9host213-121-193-188.ukcore.bt.net213.121.193.188gb18.213 ms  
 core3-hu0-14-0-6.faraday.ukcore.bt.net213.121.193.176gb18.442 ms 
 166-49-211-237.eu.bt.net166.49.211.237gb20.312 ms
10acc1-te0-0-0-8.l-far.21cn-ipp.bt.net109.159.249.52gb19.239 ms  
 host213-121-193-188.ukcore.bt.net213.121.193.188gb18.825 ms 
 core3-hu0-14-0-6.faraday.ukcore.bt.net213.121.193.176gb18.720 ms
11acc1-10GigE-0-2-0-0.l-far.21cn-ipp.bt.net109.159.249.24gb19.209 ms  
   gb  
12   ***
13   ***
14 No reply for 3 hops. Assuming we reached firewall.
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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Port Forwarding on BT Home Hub 5 and FTTP Broadband

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@kuoshen

Welcome to this user forum.

 

Its quite common for port forwarding to fail on the HH5, but you can usually fix it by making sure the Foscam is manually configured to a static IP address, outside if the DHCP range.

 

See this post, and the rest of that thread.

 

https://community.bt.com/t5/Connected-Devices-Other/Foscam-FI8910W/m-p/1726927#M137548

 

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kuoshen
Newbie
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Message 3 of 6

Re: Port Forwarding on BT Home Hub 5 and FTTP Broadband

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Hi Keith,

 

Thanks for responding. 

 

I spent some time researching before posting and did find that posting. Had followed everything on that posting before writing my own. https://community.bt.com/t5/Connected-Devices-Other/Foscam-FI8910W/m-p/1726927#M137548

 

Foscam IP camera's static IP is 192.168.1.17 while the DHCP range is .64 to .253 (kept as default).

 

Really struggling to understand why I can't reach my public IP from an external server ...

 

Kind regards

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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Port Forwarding on BT Home Hub 5 and FTTP Broadband

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Try the following.

 

Reset the home hub to factory default.

 

Disable uPnP.

 

Configure port forwarding again, remembering to use the user defined IP address dropdown option, and manually entering the camera IP address. Do not select it by device name.

 

Long term, you may be better using a third party wireless router, and connecting it to the LAN1 port on the ONT.

 

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kuoshen
Newbie
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Message 5 of 6

Re: Port Forwarding on BT Home Hub 5 and FTTP Broadband

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Hi Keith,

 

Thank you very much for that suggestion. Spent some time over the weekend to reset the BT Hub back to factory setting. Reconfigured the port forwarding and voila it is now working. 

 

I do hope it will last..

 

Cheers.

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Port Forwarding on BT Home Hub 5 and FTTP Broadband

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I am sure it will be fine now, its often uPnP which causes the issue. Unfortunately the home hubs retain a lot of settings that can only be cleared by a factory reset.

 

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