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CPH
Beginner
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Message 1 of 3

Post code on file wrong

My house was a new build and was allocated a new post code shortly after it was completed (10+ years ago now) unfortunaltely at the time my BT line was installed the earlier post code was associated with the property.

 

Despite numerous attempts I have not managed to get BT to update their records to show the correct post code.

 

Note: this is not the billing address (this is correct). This is the address used on marketing correspondece and (more importantly) it is the details that appear to get checked should I ever wish to change broadband provider.

 

Anyone got any ideas how I can get my post code updated?

 

Thanks,

Chris.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Post code on file wrong

When a moderator reads this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.

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Moderator
Moderator
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Message 3 of 3

Re: Post code on file wrong

Hi CPH

 

Send us an email using the contact the mods link in my profile and we can look into this for you.

 

Cheers

 

Stuart

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