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CPH
Beginner
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Message 1 of 3

Post code on file wrong

My house was a new build and was allocated a new post code shortly after it was completed (10+ years ago now) unfortunaltely at the time my BT line was installed the earlier post code was associated with the property.

 

Despite numerous attempts I have not managed to get BT to update their records to show the correct post code.

 

Note: this is not the billing address (this is correct). This is the address used on marketing correspondece and (more importantly) it is the details that appear to get checked should I ever wish to change broadband provider.

 

Anyone got any ideas how I can get my post code updated?

 

Thanks,

Chris.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Post code on file wrong

When a moderator reads this they may be able to help. They are a BT UK based team and if they can help they will reply via this post.

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Moderator
Moderator
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Message 3 of 3

Re: Post code on file wrong

Hi CPH

 

Send us an email using the contact the mods link in my profile and we can look into this for you.

 

Cheers

 

Stuart

Community ModeratorStuartH
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