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unwina
Aspiring Expert
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Message 21 of 32

Re: Potentially Blocked site

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Hi @SeanD ,

So I did 2 checks using a laptop on my network that has not been setup with a DNS server other than that supplied via the HH5A router. 

1. Tracert and ipconfig using elevated administrator CMD prompt

2. Tracert and ipconfig using a normal Full user.

Hope this helps,

==========================================================================

 

[elevated Administrator]
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert guitar.com

Tracing route to guitar.com [92.242.132.15] over a maximum of 30 hops:

1 3 ms 4 ms 4 ms BThomehub.home [192.168.1.254]
2 10 ms 7 ms 6 ms 172.16.12.73
3 * * * Request timed out.
4 12 ms 15 ms 17 ms 31.55.185.188
5 17 ms 13 ms 13 ms core2-hu0-15-0-8.colindale.ukcore.bt.net [213.121.192.36]
6 14 ms 15 ms 14 ms core4-hu0-1-0-1.faraday.ukcore.bt.net [195.99.127.50]
7 16 ms 32 ms 12 ms 213.137.183.96
8 16 ms 13 ms 44 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
9 15 ms 14 ms 15 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.4.148]
10 15 ms 14 ms 14 ms catalyst2.r02.londen03.uk.bb.gin.ntt.net [83.231.146.178]
11 26 ms 16 ms 13 ms 84.18.192.130
12 * 15 ms 14 ms unallocated.barefruit.co.uk [92.242.132.15]

Trace complete.

C:\Users\*******>ipconfig

Windows IP Configuration

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::9*******41:8c54%17
IPv4 Address. . . . . . . . . . . : 192.168.1.68
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

C:\Users\*******>


[Ordinary Non elevated admin user]
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*******>tracert guitar.com

Tracing route to guitar.com [92.242.132.15] over a maximum of 30 hops:

1 7 ms 3 ms 7 ms BThomehub.home [192.168.1.254]
2 8 ms 8 ms 13 ms 172.16.12.73
3 * * 13 ms 31.55.185.181
4 16 ms 12 ms 13 ms 31.55.185.188
5 25 ms 12 ms 12 ms core2-hu0-15-0-8.colindale.ukcore.bt.net [213.121.192.36]
6 13 ms 11 ms 13 ms core4-hu0-1-0-1.faraday.ukcore.bt.net [195.99.127.50]
7 26 ms 13 ms 12 ms 213.137.183.96
8 13 ms 16 ms 15 ms ae-11.r24.londen12.uk.bb.gin.ntt.net [195.66.224.138]
9 15 ms 16 ms 13 ms ae-1.r02.londen03.uk.bb.gin.ntt.net [129.250.4.148]
10 14 ms 15 ms 17 ms catalyst2.r02.londen03.uk.bb.gin.ntt.net [83.231.146.178]
11 14 ms 14 ms 14 ms 84.18.192.130
12 * * * Request timed out.
<snipped>
30 * * * Request timed out.

Trace complete.

C:\Users\*******>

C:\Users\*******>ipconfig

Windows IP Configuration

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Link-local IPv6 Address . . . . . : fe80::94*******:8c54%17
IPv4 Address. . . . . . . . . . . : 192.168.1.68
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

C:\Users\*******>

 

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Moderator
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Message 22 of 32

Re: Potentially Blocked site

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Thanks for doing that @unwina@SeanD is off over the weekend so I've copied those traceroute results over to the team helping with this.

Community ModeratorNeilO
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Message 23 of 32

Re: Potentially Blocked site

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Hi @unwina,

I just wanted to echo Neils sentiment and thank you for carrying out the trace Smiley Happy

This morning I touched base with the team investigating this issue, seeking an update.  They have confirmed they are still looking into it but asked me to pass on their thanks for helping with the trace, this will hopefully prove useful in identifying why you are unable to reach this particular website using BT DNS.

As soon as we have an update we will be back to you here to confirm. 

Thanks for your continued patience.

Cheers

Sean

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unwina
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Message 24 of 32

Re: Potentially Blocked site

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@SeanD , @NeilO,

Thanks guys glad to help as you guys have always helped myself and many others when we needed it so keep up the good work.

Regards,

Alan

 

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Community Manager
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Message 25 of 32

Re: Potentially Blocked site

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Hi @unwina,

Thanks for the continued patience while we investigated this unusual issue.  I have received an update today to say that we now believe this issue has been fixed.

As to what was done, I am not entirely sure, it's above my knowledge but this is the explanation that I have received.

Amazon is the company responsible for the website address Guitar.com, we have found that Amazon has servers both in the UK and in the US, which server you are directed to depends on your IP address at the time of your request.  Further investigations have taken place and it was found that the issue was down to the regional DNS employed by Amazon.  It has been confirmed that the issue has now been fully resolved.

Could you please give this another go and let me know the outcome?  Hopefully, you will have no further issues.

Cheers

Sean

 

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Andy005
Aspiring Expert
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Message 26 of 32

Re: Potentially Blocked site

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Hi @SeanD 

It's still unavailable using Edge but I can now access it using Firefox.

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Distinguished Guru
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Message 27 of 32

Re: Potentially Blocked site

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Not available for me using Edge, Chrome or Firefox

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Community Manager
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Message 28 of 32

Re: Potentially Blocked site

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Hi @Andy005  & @Andy_N 

Thanks for the quick replies.

I will get back to the team dealing to let them know.  I will get back to you when I know more.

So sorry that this is still an issue Smiley Embarassed

Cheers

Sean

Community ManagerSeanD
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Andy005
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Message 29 of 32

Re: Potentially Blocked site

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I can now access Guitar.com on Edge as well as Chrome and Firefox.

Community Manager
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Message 30 of 32

Re: Potentially Blocked site

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Good morning @Andy005 ,

That's greats news.  I received an update yesterday that the BT DNS team reached out to Amazon to discuss this issue.  I haven't yet received confirmation that Amazon made any changes but your comments are promising.

@Andy_N , good morning, when you get a chance could you please try and access this site again and let me know if this has been fixed for you too?

Cheers

Sean

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