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unwina
Aspiring Expert
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Message 1 of 32

Potentially Blocked site

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Can someone try the site guitar.com I am getting a BT webpage coming up that suggests it does not exist but it works from my o2 service on my phone.

I've tried clearing cookies etc. on chrome and i've tried a number of other brothers inclsuding opera etc. It seems to occur the same from all our laptops connected to our hh5 via deco M5 systems.

 

The Bt Site I get is

http://www.webaddresshelp.bt.com/main?ParticipantID=mg76cjr54t8kx45jjw4j4k9j5hsr5m26&FailedURI=http%...

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31 REPLIES 31
Distinguished Sage
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Message 2 of 32

Re: Potentially Blocked site

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Message 3 of 32

Re: Potentially Blocked site

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@unwinawrote:

Can someone try the site guitar.com I am getting a BT webpage coming up that suggests it does not exist but it works from my o2 service on my phone.

I've tried clearing cookies etc. on chrome and i've tried a number of other brothers inclsuding opera etc. It seems to occur the same from all our laptops connected to our hh5 via deco M5 systems.

 

The Bt Site I get is

http://www.webaddresshelp.bt.com/main?ParticipantID=mg76cjr54t8kx45jjw4j4k9j5hsr5m26&FailedURI=http%...


Hi @unwina   guitar.com works fine here on BT Broadband. Win10 1903 Edge.

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Distinguished Guru
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Message 4 of 32

Re: Potentially Blocked site

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@unwinawrote:

Can someone try the site guitar.com I am getting a BT webpage coming up that suggests it does not exist but it works from my o2 service on my phone.

I've tried clearing cookies etc. on chrome and i've tried a number of other brothers inclsuding opera etc. It seems to occur the same from all our laptops connected to our hh5 via deco M5 systems.

 


I am also getting the barefruit failure.

Seems to be a DNS error, perhaps for some users ...

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Moderator
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Message 5 of 32

Re: Potentially Blocked site

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The site is coming up fine for me @unwina.

@Andy_N  do you also have BT Web Address Help active?

Does it make any difference clicking on this: https://guitar.com/

Thanks

DanielS

Community ModeratorDannyS
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Distinguished Guru
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Message 6 of 32

Re: Potentially Blocked site

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@DanielSwrote:

The site is coming up fine for me @unwina.

@Andy_N  do you also have BT Web Address Help active?

Does it make any difference clicking on this: https://guitar.com/

Thanks

DanielS


I do have it active, and did try the https version - but that simply timed out. If I do a DNS check on guitar.com, I get back 92.242.132.15 (barefruit).

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unwina
Aspiring Expert
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Message 7 of 32

Re: Potentially Blocked site

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Thanks guys, glad its not me - hopefully.

I tried also https://guitar.com/

and got this this time

This site can’t be reached

guitar.com took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT
Moderator
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Message 8 of 32

Re: Potentially Blocked site

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Thanks for confirming that @unwina and @Andy_N.

I'll reach out to a few people to make them aware. If it can be safelisted/recognised, on BT Web Protect, it may take until the start of next week before I get an update. As soon as I get anything, I will let you all know here.

Thanks

DanielS

Community ModeratorDannyS
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Message 9 of 32

Re: Potentially Blocked site

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@unwinawrote:

Thanks guys, glad its not me - hopefully.

I tried also https://guitar.com/

and got this this time

This site can’t be reached

guitar.com took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT

Hi @unwina   I just tried it on my iPad (Safari) and works fine (SH2). I take it you have tried a Hub reboot to refresh the DNS. 

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unwina
Aspiring Expert
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Message 10 of 32

Re: Potentially Blocked site

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Did we get anywhere with this i still cannot see this site on any of my devices unless i use my toy (phone) access via o2 mobile connection. Not really viable option though. I'm not using web protect as far as i know.

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