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Keith_Beddoe
Distinguished Sage
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Message 41 of 44

Re: Printer (wireless) couldn't print error message

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That seems to have fixed it for now, but be aware...

Its quite possible that the IP address will change as its assigned by the home hub.

There probably is an option within the home hub device listing, to always use this IP address. That option was always present on other home hubs.

If you do not fix the IP address, you may find that the home hub will allocate a different one, and you will lose connectivity to the printer.

I do not use a home hub, but someone with the Smart Hub 2, should be able to tell you whether that option exists.

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licquorice
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Message 42 of 44

Re: Printer (wireless) couldn't print error message

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Yes it does but I wouldn't trust it. I always give printers a static address on the printer itself so I definitely know what it is.

phineus
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Message 43 of 44

Re: Printer (wireless) couldn't print error message

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Thanks again guys... FYI I have set the printer to 'always use this IP address'.  Hopefully it will behave itself (still working this morning).  If it doesn't I know where to come...

Regards, Phineus

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phineus
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Message 44 of 44

Re: Printer (wireless) couldn't print error message

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Since this query was resolved I've had a reply from HP support. They have sent me the following guidance on this issue:

Welcome to the HP Support Community.

 Let's try to do a root uninstall and reinstall of the software:

 Unplug any USB cable, if any, before doing this.

 1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

 

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

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