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okubote
Beginner
535 Views
Message 1 of 5

Problem accessing a website on BT Broadband

I have been having an issue accessing www.worthii.co.uk since after Christmas last year. 

I simply get the error message that the page took to long to respond.

I called BT and a new hub was sent but still experiencing the same issue.

If I restart the hub, I cam able to access the website for maybe 5 -10 minutes and then it stops working after that.

I have tried it on different computers and on different browsers and still get the same error message.

On my phone, i have the same error message if connecting to to the internet via WIFI but it works once i disconnect from WIFI and use my Mobile data.

I am really at a loss of what to do and wondering if anyone here has any ideas?

 

 

 

 

 

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
530 Views
Message 2 of 5

Re: Problem accessing a website on BT Broadband

Have you turned off web protect in MYBT



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okubote
Beginner
478 Views
Message 3 of 5

Re: Problem accessing a website on BT Broadband

Dear Imjolly,

I turned off Webprotect as you suggested but still no joy 😞

How can a website that were previously reachable with no issues suddenly stops being reachable?

 

 

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-Richie-
Guru
472 Views
Message 4 of 5

Re: Problem accessing a website on BT Broadband


@okubotewrote:

I have been having an issue accessing www.worthii.co.uk since after Christmas last year. 


Works fine for me, appears to be a clothing shop.
I'm using BT broadband but no parental controls enabled.

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gspearson
Expert
469 Views
Message 5 of 5

Re: Problem accessing a website on BT Broadband

Me too, got in immediately.
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