cancel
Showing results for 
Search instead for 
Did you mean: 
Brandscill
Aspiring Expert
817 Views
Message 1 of 10

Problems accessing Facebook, eBay, BBC

Hello

 

I can't access BBC, eBay or Facebook.

 

I know the BBC is a known issue but the others? (I tried to get to all these sites on my mobile (three) and they work fine.

 

Can't seem to go a week without having broadband trouble.

0 Ratings
Reply
9 REPLIES 9
Brandscill
Aspiring Expert
761 Views
Message 2 of 10

Re: Problems accessing Facebook, eBay, BBC

Can someone please help?
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
759 Views
Message 3 of 10

Re: Problems accessing Facebook, eBay, BBC

Have you tried using a different browser such as Firefox or Chrome.

0 Ratings
Reply
Brandscill
Aspiring Expert
748 Views
Message 4 of 10

Re: Problems accessing Facebook, eBay, BBC

Yep tried several
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
746 Views
Message 5 of 10

Re: Problems accessing Facebook, eBay, BBC

What happens when you try to access them. Do you get any error codes, what screen comes up. Is it only these sites. Have you checked via MyBT to see if you have parental controls activated?

0 Ratings
Reply
Brandscill
Aspiring Expert
741 Views
Message 6 of 10

Re: Problems accessing Facebook, eBay, BBC

Parental controls off. It's hit and miss, either it loads very very slowly or it just fails to load at all.

I'll try a reset tomorrow morning if it isn't back.
0 Ratings
Reply
Brandscill
Aspiring Expert
706 Views
Message 7 of 10

Re: Problems accessing Facebook, eBay, BBC

Reset but no luck, still not working and it's affecting more sites.

Tried calling technical support but didn't get through after an hour!

Mods any help?
0 Ratings
Reply
Brandscill
Aspiring Expert
702 Views
Message 8 of 10

Re: Problems accessing Facebook, eBay, BBC

If I reboot the homehub is it normally for BT DNS servers to change?
0 Ratings
Reply
vancal
Newbie
512 Views
Message 9 of 10

Re: Problems accessing Facebook, eBay, BBC

did anyone get a resolution to this? I am having the same problem accessing facebook, ebay, lottery....
0 Ratings
Reply
Distinguished Sage
503 Views
Message 10 of 10

Re: Problems accessing Facebook, eBay, BBC

there are several other threads on this subject if you use forum search feature  this is just one of them https://community.bt.com/t5/Other-Broadband-Queries/Cannot-access-BBC-or-Facebook/td-p/1309069

0 Ratings
Reply