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Brandscill
Aspiring Expert
814 Views
Message 1 of 10

Problems accessing Facebook, eBay, BBC

Hello

 

I can't access BBC, eBay or Facebook.

 

I know the BBC is a known issue but the others? (I tried to get to all these sites on my mobile (three) and they work fine.

 

Can't seem to go a week without having broadband trouble.

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9 REPLIES 9
Brandscill
Aspiring Expert
758 Views
Message 2 of 10

Re: Problems accessing Facebook, eBay, BBC

Can someone please help?
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Distinguished Sage
Distinguished Sage
756 Views
Message 3 of 10

Re: Problems accessing Facebook, eBay, BBC

Have you tried using a different browser such as Firefox or Chrome.

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Brandscill
Aspiring Expert
745 Views
Message 4 of 10

Re: Problems accessing Facebook, eBay, BBC

Yep tried several
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Distinguished Sage
Distinguished Sage
743 Views
Message 5 of 10

Re: Problems accessing Facebook, eBay, BBC

What happens when you try to access them. Do you get any error codes, what screen comes up. Is it only these sites. Have you checked via MyBT to see if you have parental controls activated?

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Brandscill
Aspiring Expert
738 Views
Message 6 of 10

Re: Problems accessing Facebook, eBay, BBC

Parental controls off. It's hit and miss, either it loads very very slowly or it just fails to load at all.

I'll try a reset tomorrow morning if it isn't back.
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Brandscill
Aspiring Expert
703 Views
Message 7 of 10

Re: Problems accessing Facebook, eBay, BBC

Reset but no luck, still not working and it's affecting more sites.

Tried calling technical support but didn't get through after an hour!

Mods any help?
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Brandscill
Aspiring Expert
699 Views
Message 8 of 10

Re: Problems accessing Facebook, eBay, BBC

If I reboot the homehub is it normally for BT DNS servers to change?
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vancal
Newbie
509 Views
Message 9 of 10

Re: Problems accessing Facebook, eBay, BBC

did anyone get a resolution to this? I am having the same problem accessing facebook, ebay, lottery....
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Distinguished Sage
500 Views
Message 10 of 10

Re: Problems accessing Facebook, eBay, BBC

there are several other threads on this subject if you use forum search feature  this is just one of them https://community.bt.com/t5/Other-Broadband-Queries/Cannot-access-BBC-or-Facebook/td-p/1309069

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