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Zepzod
Aspiring Contributor
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Message 21 of 29

Re: BT Smart hub port forwarding issues

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Thanks for all the help and advice guys but no luck yet.

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Zepzod
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Message 22 of 29

Re: BT Smart hub port forwarding issues

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Ports 9000  1804.  80

all show closed .

i have done exactly as mentioned in the posts with no luck 😡😡😡

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Distinguished Sage
Distinguished Sage
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Message 23 of 29

Re: BT Smart hub port forwarding issues

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Check for IP sharing.

http://btsupport.custhelp.com/app/answers/detail/a_id/44044/c/6433

 

Can you post some screenshots of the HH6 port forwarding screens. There is one screen here

http://192.168.1.254/0000012803/gui/#/firewall/portForwarding

 

Which showns you which ports are configured to which devices

 

In your case you should see three entries for Swann 9000 1804 and 80

 

If these do not show, then you have done something wrong, like forgetting to save the settings.

 

Can you post the screenshot from that page?

 

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Distinguished Sage
Distinguished Sage
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Message 24 of 29

Re: BT Smart hub port forwarding issues

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It won't be IP sharing as the Netgear works OK.

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Distinguished Sage
Distinguished Sage
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Message 25 of 29

Re: BT Smart hub port forwarding issues

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@licquorice wrote:

It won't be IP sharing as the Netgear works OK.


Good point.

 

Its more likely just an issue with the configuration. I have an IP camera and a remote netbook and a NAS device configured at my daughter`s house, and I encountered no issue at all with port forwarding. It was much easier than any of the other home hubs, and worked first time.

 

Having that final screen showing all the devices and mapping, is a great help.

 

Oddly enough, her BT YouView box shows a mapped port, which I assume were setup by BT.

It maps external port 1024 to internal port 7457.

 

final_mapping.jpg

 

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Zepzod
Aspiring Contributor
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Message 26 of 29

Re: BT Smart hub port forwarding issues

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Here is a screenshot as requestedIMG_1715.JPG

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Distinguished Sage
Distinguished Sage
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Message 27 of 29

Re: BT Smart hub port forwarding issues

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The IP address of the Swann is within the DHCP range of the home hub, its best to manually assign it outside of that range, to avoid issues.

See my screenshots.

The green ticks indicate you still have uPnP enabled. Its best to disable it, as it can cause conflicts.

 

All working port forward settings should have a red cross against them on the extreme right, that is there to allow you to delete a rule.

I cannot see any red crosses on you screenshot?

 

See my screeenshot again, notice the red crosses.

 

Also notice the three devices with IP addresses of 192.168.1.31 , 192.168.1.32 and 192.168.1.60. They are all working fine, and are assigned IP addresses outside of the DHCP range, to avoid clashing with any other device.

 

 

 

 

final_mapping.jpg

 

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Zepzod
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Message 28 of 29

Re: BT Smart hub port forwarding issues

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IMG_1718.PNG

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Distinguished Sage
Distinguished Sage
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Message 29 of 29

Re: BT Smart hub port forwarding issues

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Can you delete the SWANN mappings, then  manually change the IP address on the DVR to the one I suggested, ie 192.168.1.50.

Then recreate the port mapping to that IP address.

 

I know this works, and I do know that there have always been issues with port mapping to IP addresses within the DHCP range, on all of the home hubs.

Sometimes it will work for a while, and then stop working.

 

For devices that do not roam between networks, a static IP assignment is always the preferred option.

 

Have you checked that your public IP address matches what is shown on the home hub 6, just in case its not being updated?

 

 

 

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