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Amilda
Aspiring Contributor
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Message 1 of 6

Problems

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Every time I attempt to change home page to BT a message appears stating my system is not supported. I have recently changed to Windows 7 and Microsoft office/outlook 2007  and  changed to a new bt hub4. .

My other problem is that I receive email's into my outlook from bt but cannot delete them. If I delete any in  outlook  they just grey out and remain in the in box. If I delete any  in the BT  e mail in box  then it deletes them in  outlook. I have tried deleting e mail account and re installing it in outlook but nothing changes. Can anyone help me resolve a very frustrating problem?

I play games on facebook but cannot use bt browser as games do not start. I have to use  google chrome. Is there a solution ?

Milliebee
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5 REPLIES 5
Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Problems

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Have you tried using Firefox?

 

Sounds as though you have Outlook configured as IMAP rather than POP3. Unfortunately you will need to delete the account first before you can re-create it as a POP3 account. The manual settings required can be found here. http://bt.custhelp.com/app/answers/detail/a_id/44917

 

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Amilda
Aspiring Contributor
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Message 3 of 6

Re: Problems

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I tried to re install the e mail account but found I could not change from IMAP to POP as the box was greyed out and not allowing me to access it. What can I do to gain access?

Milliebee
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Problems

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You would have to delete the account in IMAP and set it up again in POP.

Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Problems

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As I said yesterday

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Amilda
Aspiring Contributor
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Message 6 of 6

Re: Problems

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Thanks for your help.

Milliebee
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