ROKU

[OKI0001]

New here, so my apologies if I posted in the wrong place. About the only thin we watch is youtube on Roku. We can click all day sometimes and youtube will NOT open. Many times, it will open, but sloooooowly. And then the buffering. Oh my. We check and Roku says we're not online. BT says we have great speed. Yet, about half the time we cannot watch you tube. Any suggestions?

[andydenyer]

I suspect that this a Roku issue rather than a BT one. But as I have a Roku myself, I might be able to assist.

For a start, what type and speed of broadband are you getting from BT i.e. copper, part fibre (FTTC) or full fibre (FTTP) and what is your guaranteed or typical speed?

When BT says you have great speed, what do you mean? Is that a test of the speed to your router, or are you using another means to test the wi-fi speed you're getting from your hub (they are two completely different things, as the speed of your wi-fi will never be as fast as the speed being delivered to the router). And what is this 'great speed'? If you test the speed of your wi-fi using, say speedtest.net on a mobile phone or laptop, what speed do you get?

Now on to the Roku itself. Which model is it (and how old), and how far away is it from your router? When you go in to Settings>Network>Check Connection, what does it report in terms of Signal Strength and Internet Download Speed?

I did have issues with an older Roku a few years ago which was only receiving about 2 Mbps of the c30Mbps connection I had at the time.

However, my newer Roku is dual band and is receiving an excellent signal and over 200 Mbps of my (now) 900 Mbps service.

[OKI0001]

Thank you so much for your reply!

1. We have FTTP 900 Mbps

2. Speedtest.net  = 668.35 Download, 109.02 Upload on my  computer next to the hub

3. Roku Model = Roku 4K Streaming Stick Plus Model 3830X, Dual Band 802.11 ac Wi-Fi, purchased a month ago in the UK

4. Last night Internet Download speed as shown on Roku was 7 Mbps. After doing system resets and trying to connect, we kept getting an error code that said we could not connect to the Internet. However, when we would check the connection, Roku would show that it was connected to BT, Signal Strength Excellent, Internet Download speed Good 125 Mbps. Could not watch any Youtube videos. Nothing would load for hours. We gave up. 

5. Samsung TV is on 2nd floor, and we put the BT extender in the same room, only about 8 feet away.

Thank you for any advice you can give.