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luigicosta
Aspiring Contributor
669 Views
Message 1 of 12

Random ping spikes causing gaming issues

Suffering bad ping spikes which make gaming next to impossible, i had no problems with this untill i suffered a line fault at the beginning of the month (last engineer in cabinet didnt shut it correctly and allowed the rain in) this has been resolved and line was reset, after waiting the the time told to me i noticed i wad still suffering spikes. Contacted good old bt who sent engineer no 2 round who went searching and came back telling me line is fine and suggested i ask for a service reset. Which i have done. Again done what i was told still no difference. New hub sent and told to try that (nothing changed). Got in touch again now i have a 3rd engineer coming (cant wait for the same result). I have tried everything i can think of, what i have seen in forums and everything else advised to me. Really hoping a mod can help they always seem to post replies then you never hear from the person with the problem again. PLEASE HELP ME!!

 

Side note my contract is coming to an end soon which for me is always a problem. My last 4 hubs have become faulty one was only a week old and one was ping related but was magically resolved the day i renewed my contract

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11 REPLIES 11
luigicosta
Aspiring Contributor
648 Views
Message 2 of 12

Re: Random ping spikes causing gaming issues

New update. It is now effecting me from home schooling my child. I cant enter google classroom without it freezing for 5 sec then picking back up  missing what has been said or cutting the call completely. It also takes 5+ attempts to watch videos being sent that my daughter needs to watch. 12min video taking 30 min to watch

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 12

Re: Random ping spikes causing gaming issues

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

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luigicosta
Aspiring Contributor
633 Views
Message 4 of 12

Re: Random ping spikes causing gaming issues

No sound line fine. I have had two engineers check this 

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luigicosta
Aspiring Contributor
613 Views
Message 5 of 12

Re: Random ping spikes causing gaming issues

update: BT now sending a multiskilled engineer to look at problem and have PROMISED me to be up and running by wednesday. they have also turned on my 4g mini hub
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luigicosta
Aspiring Contributor
591 Views
Message 6 of 12

Re: Random ping spikes causing gaming issues

on my own i take it
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DavidM
Moderator
Moderator
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Message 7 of 12

Re: Random ping spikes causing gaming issues

Hi @luigicosta,

Thanks for posting. Sorry you're having problems with your connection. Hopefully the engineer will get you sorted on Wednesday. Post back and let us know how you get on.

Cheers

David

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luigicosta
Aspiring Contributor
568 Views
Message 8 of 12

Re: Random ping spikes causing gaming issues

Starting to think this bt engineer is not coming
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luigicosta
Aspiring Contributor
557 Views
Message 9 of 12

Re: Random ping spikes causing gaming issues

Bt engineer has been, found a second fault, still no improvement
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luigicosta
Aspiring Contributor
527 Views
Message 10 of 12

Re: Random ping spikes causing gaming issues

last update as i am getting nowhere. had a senior engineer out, fix some cabling which he said shouldnt make a difference but you never know. i am now suffering ping spikes and pack loss. i really dont know what to do any more. i think my only real option is for open reach to switch my port and see if that makes any difference. sick of being bounced around

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