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Newbie
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Re: BT Broadband Wifi working but not Ethernet

Hi,
I’m hoping you can help me. I’ve got the same issue now.
Everything was working fine, no power cut or anything (to my knowledge).
Now, I connect to WiFi and it connects to internet. The Ethernet on the other hand doesn’t connect.
I also noticed that there is no data light on the BT hub hence I’m assuming it’s not working!
Any ideas please?

Thank you
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Message 2 of 2

Re: BT Broadband Wifi working but not Ethernet


@Odaps21wrote:
Hi,
I’m hoping you can help me. I’ve got the same issue now.
Everything was working fine, no power cut or anything (to my knowledge).
Now, I connect to WiFi and it connects to internet. The Ethernet on the other hand doesn’t connect.
I also noticed that there is no data light on the BT hub hence I’m assuming it’s not working!
Any ideas please?

Thank you

If you can connect to the internet thro' WiFi then the hub must be working, I suspect you've turned the hub lights off in the hub manager. Try a factory reset to restore the ethernet connection, if that doesn't work then maybe your hub is faulty.

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