Solved! Go to Solution.
Isn't that what the pin hole thing is? Never even done a factory reset before.bt wouldn't expect there customers to do that would they? They should really say so if that's the case.
Yes the pin hole is for a factory reset and why wouldn't BT expect you to do that. If they didn't want you to be able to do that they would not have provided the facility to do it. All it does is restore the software to "as new" condition of the latest software that is on the Homehub which rules out any possible corruption of the software.
I would imagine the word 'Reset' above the little hole in the back would be a giveaway.