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CathyW
Beginner
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Message 1 of 9

Re: BT Infinity and Apple

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I'm not sure if I've posted this on the right Forum but I've got BT Infinity and Apple Mac computer, iphone, ipad all connected. My problem is that the system keeps freezing ie I get a circular rainbow coloured icon which means I can't do anything and they after 5 mins or so I'm back on again. This happens every 15-30 mins. Any thoughts and suggestions (including which Forum this should go on) would be welcome

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: BT Infinity and Apple

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If this is only happening with wireless devices make sure that you have turned off "Smart Set Up". See link how to do that.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

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CathyW
Beginner
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Message 3 of 9

Re: BT Infinity and Apple

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Thanks - I've just done that and switched it off - so will wait to see if this makes a difference.

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Dode
Expert
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Message 4 of 9

Re: BT Infinity and Apple

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"a circular rainbow coloured icon"

Known as the 'spinning beachball'

If you've installed any of the extas like Net Protect then these can cause problems. It sounds like the problem is with the Mac and not the Infinity.

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CathyW
Beginner
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Message 5 of 9

Re: BT Infinity and Apple

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The spinning beachball is back - so switching off Smart Set up doesn't appear to have resolved this. I had connection set up over a year ago and this has got worse over the last 6 months. Maybe I'm running too much software - but I certainly haven't exceeded the memory or anything (I'm sure there are better ways of putting this but not being in the least technical doesn't make any of this exactly easy!

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Distinguished Sage
Distinguished Sage
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Message 6 of 9

Re: BT Infinity and Apple

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Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you also post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

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xmb
Contributor
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Message 7 of 9

Re: BT Infinity and Apple

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Spinning coloured wheels on a Mac are unlikely to be due to your Internet connection.

 

I assume you other Apple devices are working fine? If so you need to be looking for an issue with your Mac. I suggest you book an appointment with a Genius at an Apple store.

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CathyW
Beginner
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Message 8 of 9

Re: BT Infinity and Apple

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Given that I'm no Genius I think I'll go for that solution/advice
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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: BT Infinity and Apple

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Have a look at this video, it may help.

 

https://www.youtube.com/watch?v=FYlDBFzbUL0

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