Totally frustrated, everyday at around 5.30pm our laptops, iPads and all devices get kicked out of the internet unceremoniously.
Tried the on line help, didn’t help, they split the signal or something, hasn’t helped.
Every Monday to Friday getting the same issue. Looking at the BT notice boards many customers suffering this issue without any reasonable response or resolution.
This should be considered as breach of contract and allow customers to move providers !
If you have to re-enter password is it just the wireless connection that is dropping not the actual internet connection. Post router stats
have you checked for REIN. Use portable radio tuned to 612mw and listen for interference
Thank you for your response but we’ve had enough and complained formally to BT.
We are not tech savvy, don’t have a radio to do this AM612 thing.
We are paying for a service and frankly not receiving it. Had to log into our TV three times this evening. The kids are blaming each other, we dare not open the proverbially fridge door in case it upsets the signal / connection.
Laptops are being kicked out and then the laptop cannot re find the signal / connection.
we’re not doing anything exotic, just the normal. emails, iPad and some Now TV or bbc iPlayer.
just not good enough I am disappointed to say,
Sorry but you didn't answer the basic question - are you dropping internet connection where hub light changes from blue or as it sounds you are dropping the wireless connection from the hub
have you turned of smart setup. http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...
Hi @bsg1972 and welcome.
I'm really sorry you're having so many problems with the connection. can you confirm as per @imjolly post if the hub lights change when the drops occur? Do all wireless and wired devices lose connection? Is there anything else in the area that happens at the same time i.e. heating pumps switching on?
The blue light stays on...no change then we get kicked out. We have to re-enter the password on the TV everytime.
We moved the router after the last exchange of emails (REIN) to the middle of the house. But next day, regular as clockwork, got kicked out on the Laptops, and the TV.
A bit lost really, hence complaining.
If the hub light remains blue then that suggests your internet connection is ok but the problem is with your wireless connection from the hub to your device. Have you split the networks and tried changing wireless channel. http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-ne...