cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
900 Views
Message 1 of 3

Re: Slow connection on Smart Hub 2

Hi, I have wifi issue since a month.
With wired connection I have no issues. 
Since a month the Hub restart itself frequency. Sometimes in every 10 mins, sometimes 2 -3 times a day...
After restarting the download speed drop down drastically.  5-6 Mbps or more... Sometimes less than 1Mbps. 

If I reset the HUB (switch off till 10 sec), the download speed increase to 30-35 Mbps but 5-10 mins later the HUB restrart itself and the download speed drop down again... This mean the wifi is totally unusable. 
Here is my Broadband Availability Checker: 

lendoo_0-1670634481735.png

And here is my technical log info:

Product name:

BT Hub 6A

Serial number:

+084319+NQ72275343

Firmware version:

SG4B1000E079

Firmware updated:

20-May-2022

Board version:

1.0

Gui version:

1.126.0

DSL uptime:

0 Days, 0 Hours 9 Minutes 42 Seconds

Data rate:

15.31 Mbps / 24.92 Mbps

Maximum data rate:

15533 / 35217

Noise margin:

6.1 dB / 9.8 dB

Line attenuation:

50.4 dB

Signal attenuation:

36.2 dB / 50.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

109 MB Uploaded / 1 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5P7R

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-5P7R

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

84:A1:D1:B8:BD:5D

Software variant:

-

Boot loader:

7.33.1

 

Till long time (more than 5 years) I had not any wifi issues at all. 
Any suggestion?
Need I a new HUB?

 

0 Ratings
Reply
2 REPLIES 2
871 Views
Message 2 of 3

Re: Slow connection on Smart Hub 2

Today morning I also tested the speed on wired connection:
Here is the result:
wired_speed_test_resized.jpg

0 Ratings
Reply
846 Views
Message 3 of 3

Re: Slow connection on Smart Hub 2

provided you don't have digital voice and you check your phone line for a dial tone  then dial 17070 option 2 it should be silent and best with corded phone   if no dial tone or your hear line noise then report phone fault to 150 if phone works or 03301234150 from mobile



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply