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Beginner
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Re: Smart Hub 2 and Whole Home Discs

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Hello,

I connect the first "white" disc to the router, they pair successfully but once the ethernet cable is disconnected then the red light appears...……….I do not understand the solution given as nothing has changed ???

Ant further help would be appreciated

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Smart Hub 2 and Whole Home Discs

Go to solution

@Caspian606 wrote:

Hello,

I connect the first "white" disc to the router, they pair successfully but once the ethernet cable is disconnected then the red light appears...……….I do not understand the solution given as nothing has changed ???

Ant further help would be appreciated

 

Thanks


You need to have one white disk connected to the home hub all of the time, as the smart hub 2 will only work with the black BT Complete Wifi system, and act as the first node.

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