Smart Hub - can’t even keep 2 iPhones connected

[TAMerrifieeld1]

Just been on the Web chat for an hour with a completely unhelpful chap where I am also seeing strange behavior from my Smart Hub - its only able to sustain one stable connection.  Eventually the chat randomly ended when the agent ran out of excuses.  Poor show BT.

[gg30340]

If you haven't already done it, make sure you turn off "smart setup" on the Smarthub.

See link how to do that.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-...