cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
773 Views
Message 11 of 22

Re: Smart Plug Connection

Go to solution

Great post @M4gicr4t . Kudos to you Smiley Wink

 

Glad to hear that helped @AnnaRikTyler .

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Cbcarolyn
Contributor
402 Views
Message 12 of 22

Re: Smart Plug Connection

Go to solution

I have tried splitting, and I have tried changing WPA and not made any difference.

I have yet to do a factory reset, as can't decide whether I have actually changed anything.

Interestingly I have a tplink wifi extender and this has a different password, and is only 2.4 and I can connect to that....but that is in my garden shed!

tried switching off 5hz too

0 Ratings
Reply
zippy_
Beginner
394 Views
Message 13 of 22

Re: Smart Plug Connection

Go to solution

Smart plugs are contrary what app are you using to connect, 5g must be off, once off reboot the router and try again. Some plugs fail to connect to routers for some reason. 

0 Ratings
Reply
Cbcarolyn
Contributor
388 Views
Message 14 of 22

Re: Smart Plug Connection

Go to solution

ok have turned it off switched off the router switched it back on and nada....

0 Ratings
Reply
Highlighted
Distinguished Sage
Distinguished Sage
376 Views
Message 15 of 22

Re: Smart Plug Connection

Go to solution

Change the SSID of the home hub, so that it does not have any non-alphanumeric characters, as some devices do not like the "-" in the SSID.

Change it to something simple, like BThub, then try searching and connecting the smart plug again.

Also the password may be an issue, like in this camera post.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/reolink-cameras/m-p/1945984#M163704

 

0 Ratings
Reply
Cbcarolyn
Contributor
372 Views
Message 16 of 22

Re: Smart Plug Connection

Go to solution

will give the name change tomorrow as nothing else will work, and off to bed soon. 

The wifi extender doesn't have a - in it, but does have a similar long password, so it could be that.

0 Ratings
Reply
Cbcarolyn
Contributor
324 Views
Message 17 of 22

Re: Smart Plug Connection

Go to solution
Spoiler
..delete this
Spoiler
 
0 Ratings
Reply
Cbcarolyn
Contributor
322 Views
Message 18 of 22

Re: Smart Plug Connection

Go to solution

I have renamed, factory reset, split channels, turned off 5 and renamed.  Tried to connect after each stage.

Timed out on every attempt

Finding a paperclip was a challenge, don't really have stationery these days....

0 Ratings
Reply
Cbcarolyn
Contributor
253 Views
Message 19 of 22

Re: Smart Plug Connection

Go to solution
No other suggestions?
0 Ratings
Reply
zippy_
Beginner
231 Views
Message 20 of 22

Re: Smart Plug Connection

Go to solution

There is a possibility that the smart plug is faulty, most are Chinese that have a high failure rate. 

If you can, take it to another router, a friend maybe, see if it will connect to that as a test. 

Alternative is connect to your extender. 

Hope that helps, let us all know how you get on because it helps others with similar problems. 

0 Ratings
Reply