Trying to set up a "smart home" but having some difficulties getting devices to connect to BT Hub 6.
The dual-band is turned off, just using 2.4ghz and smart set up also turned off. (Devices will only connect to 2.4ghz anyway)
Using the Smartlife app (Tuya) that most of the smart plugs etc use to connect to the network, I cannot get them to connect to the hub. I did have some smart plugs connected that seems to be OK, but the new ones refuse to connect. However, they will connect to the TP-Link extender that is actually upstairs and away from the router, the plugs are downstairs.
I have tried various makes of smart sockets as well.
It's very confusing and somewhat frustrating. Used more that one Android mobile with the App to try to connect, the same error message comes up every time trying to connect to the hub.
I don't know if the Hub has recently updated itself or what is causing the connection refusals if anyone can shed any light on this issue that would be great. There is not a lot of information on the internet and the App support is basically non-existent.
Thanks in advance for any advice that may cure this problem. I would rather have all the smart devices actually connected to the hub rather than the extender which sometimes has to be rebooted to restore the connection.
Solved! Go to Solution.
Hi sorry not been on, what I did was get rid of all the TP-Link wifi extenders, bought a set of Tenda Nova extenders, easiest I have ever used and everything set up easily and working for a couple of weeks no problems at all.
Hope that helps
By the way, the Nova uses ethernet for the first connection, the others all connect automatically then really quick. The Tenda app allows you to turn off the 5g for 30 minutes to set up plugs nest etc etc solved my problems anyway.
Can you please direct me to the right extender from Tenda Nova as I could see different variants in amazon.