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Cbcarolyn
Contributor
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Message 21 of 22

Re: Smart Plug Connection

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It works on the WiFi extender which has its own name and password and is 2.4 only

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zippy_
Beginner
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Message 22 of 22

Re: Smart Plug Connection

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Looking like you will have to use the extender, I have no other suggestions for you except maybe change whatever app you are using and try again. I have spent hours sometimes with these plugs, some connected OK others refused. 

I now use the Tenda WiFi extenders and everything works and connects as it should anywhere in the property. 

Good luck, again please keep everyone updated with your journey. 

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