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Beginner
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Message 1 of 15

Re: Sony Bravia TV won’t connect to Internet

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Moderator
Moderator
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Message 2 of 15

Re: Sony Bravia TV won’t connect to Internet

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@Kevinmcd I'm sorry to see you're having problems connecting your TV to the Internet.  The first thing I'd recommend you try would be to turn off smart setup in your Hub settings.

If that dosen't work can you post back with more details of the problem and what error message or issues you are experiencing as this will help the community give advice. 

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Beginner
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Message 3 of 15

Re: Sony Bravia TV won’t connect to Internet

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I have switched off smart button in hub still will not set up to sony smart tv

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Distinguished Sage
Distinguished Sage
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Message 4 of 15

Re: Sony Bravia TV won’t connect to Internet

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I assume you are trying to connect it via wireless. Have you entered the correct wireless key, as shown on the card that came with the home hub?

How far away is the TV, have you tried connecting it with an Ethernet cable instead, to see if it works?

 

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Beginner
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Message 5 of 15

Re: Sony Bravia TV won’t connect to Internet

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yes thats also been tried without sucess,it would seem the sony have a glitch !!!

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Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: Sony Bravia TV won’t connect to Internet

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If it will not connect via wireless or Ethernet, then one thing that normally helps, is to manually configure the network settings on the TV, and give it a static IP address.

You should be able to find that option on the TV menu.

Try the following manual network settings.

IP address 192.168.1.50
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.254
DNS Server 192.168.1.254

I posted about this here https://community.bt.com/t5/Home-setup-Wi-Fi-network/HH6-issues-with-Sony-Bravia-Smart-TV/m-p/166971...

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Beginner
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Message 7 of 15

Re: Sony Bravia TV won’t connect to Internet

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I will try that ,I did get ip address and subnetmask,but i couldn,t get any further,tv man as no idea what the problem is but sony must!!!

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Distinguished Sage
Distinguished Sage
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Message 8 of 15

Re: Sony Bravia TV won’t connect to Internet

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Manually setting the network parameters, should fix the issue, as some TVs have a problem with the home hubs DHCP server, and will get an IP address, but no default gateway or DNS server addresses, so you get no Internet access.

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Beginner
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Message 9 of 15

Re: Sony Bravia TV won’t connect to Internet

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many thanks will try tomorrow will let you know the outcome

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Distinguished Sage
Distinguished Sage
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Message 10 of 15

Re: Sony Bravia TV won’t connect to Internet

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@Kevinmcd 

Has this now been resolved?

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