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Newbie
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Message 1 of 8

Re: Uploading causing connection drop

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I have the same problem on BT home hub 6A 1.0 on FTTP infinity 2. Please help !
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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Uploading causing connection drop

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Welcome to this user forum.

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

 

What program are you using to upload the files?

 

What upload speed do you get when you run the BT Wholesale speed tester?

 

 

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Newbie
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Message 3 of 8

Re: Uploading causing connection drop

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Am uploading pictures to "Google photos" via PC (on cable) or phone (WiFi)
My all network crash . Phones have exlamation mark next to WiFi connection. My PC is connected directly with cable to BT home hub and internet completely going off. (Skype ,online games, web browser ) nothing works when my phone or PC is uploading pictures to Google photos.
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Distinguished Sage
Distinguished Sage
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Message 4 of 8

Re: Uploading causing connection drop

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What is your upload speed, use this BT Wholesale Speedtester

 

 

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Message 5 of 8

Re: Uploading causing connection drop

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My Upload speed is 19.53 Mbps using "BT Wholesale Broadband Performance Test"

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Message 6 of 8

Re: Uploading causing connection drop

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@MarcinLDN wrote:

My Upload speed is 19.53 Mbps using "BT Wholesale Broadband Performance Test"


Thanks.

The first thing to do is to reset the home hub to factory default.

Factory reset your home hub

 

I assume you are using "Backup and Sync" from Google, is that correct?

 

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Message 7 of 8

Re: Uploading causing connection drop

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Looks like reset helped. Thanks allot .
Answer to you question = yes I use back up Sync.

To stress test my connection I did:
Back up pictures form my 3 phones at the same time .
Talk on Skype, playing online game and back up via browser. Connection is stable. Amazing! Thx
Latency is 250 it's not bad for this abuse 😉
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Distinguished Sage
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Message 8 of 8

Re: Uploading causing connection drop

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Its was probably internal memory fragmentation in the home hub input buffer.

 

Its best to limit the upload speed on the Google program, so that you do not exceed the upload speed for your connection, that should avoid any buffer overflow, and a crash.

 

A limit of 2MB (thats megaBYTES) a second would be an upper limit for your connection. On the Google program, that equates to 2000KB on the preference - settings - nework settings screen.