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iansally
Contributor
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Message 1 of 5

Re-connecting sky q box to my BT router

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Have had my SKY Q install for over two weeks now and no problems until tonight.  My BT router (Smarthub) dropped out tonight and came back after about ten minutes. When I tried to download a programme and also watch football via Match Choice via voice handset nothing happened.  Going into settings I found that I had NO network connection.  The screen said "Checking" but kept coming back to NO Connection.  This is the first time I have experienced this, so could some kind soul tell me how to get back a network connection between my SKY Q main box and my BT Router.  Thank You.

 
 
 
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imjolly
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Message 2 of 5

Re: Re-connecting sky q box to my BT router

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need to use sky controls and home then scroll down to settings then network and look for hub SSID  then select and enter the hub wireless password and connect. That should get you online



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iansally
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Message 3 of 5

Re: Re-connecting sky q box to my BT router

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The SSID is still showing from the initial install. The stysten says "Checking" but keep coming back to No Connection
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iansally
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Message 4 of 5

Re: Re-connecting sky q box to my BT router

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Tried again and selected Reset. Message came back as Cpould NOT connect to your router. Please ensure it is switched ON which it is. Shoould I press the WPS button on the router?
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iansally
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Message 5 of 5

Re: Re-connecting sky q box to my BT router

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It worked.  Thank You

 
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