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george1976
Contributor
849 Views
Message 321 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

I had the issue fixed after I registered a complaint and was looking to switch.

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Blinkeh
Aspiring Contributor
834 Views
Message 322 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

What did you say to them and how did they sort it 

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george1976
Contributor
793 Views
Message 323 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

Simples, gave them the chance to sort it out before I walk out, which I was just about to do if they didn't fix it. 

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thequila
Aspiring Contributor
751 Views
Message 324 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

So they didn't tell you what was wrong?
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george1976
Contributor
735 Views
Message 325 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

NO 🙂

Methinks is their routers

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matthewuncle
Aspiring Contributor
722 Views
Message 326 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

Are you using a third party router then?  They have to fix this because I'm on an internet message board complaining about ping whilst my other half is watching netflix when I should be complaining about the injustices of fifa! But I can't even play it!!

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george1976
Contributor
709 Views
Message 327 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

Third party router won't cut it. I tried that and returned it to Amazon.

This is with their bigger routers further down the road not our home ones. Like I said, complain and if not sorted leave?

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Blinkeh
Aspiring Contributor
704 Views
Message 328 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

Will give it a go engineer coming out to look at it but from my research dont a trace route to a few different things with time outs and bad hops guna explain to the engineer then see if it gets sorted if not I'll probably be out 

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dubstepzombie
Aspiring Expert
664 Views
Message 329 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

Imagine the cars in this picture as your important gaming packets, I say the bottom area is the 31 addresses / edge routers bringing in data from various geographic areas the middle of the picture (the jam) is the entry into the core network - in effect limited by the core network bandwidth. Funnelling 10 lanes of cars into 2 lanes is never going to flow well....

 

screen_shot_2015-10-15_at_121749_pm_1.jpg

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george1976
Contributor
649 Views
Message 330 of 1,014

Re: Gaming ping spikes all of a sudden when Netflix is being used.

Sorry mate but probably engineer wont be able to do anything unless your cables are damaged.

I had many hundreds of errors on my line due to old cables when the lag was present. Now, after they fixed it errors are still there, but they don't affect the gaming experience at all, probably because the fix had more to do with software routing not physical stuff.

Some errors are corrected by router as long their number is not overwhelming.

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