Sorry, I can't read the information on the screenshots.
Can you see at what HOP the latency increase is on and if this is on the BT network? Normally the last HOP on BTs network will be labelled BTcore or something along those lines but you can also use the IP address to check. Feel free to post the IP address if you are having any problems.
How do you have your device connected to the hub?
Thanks for checking that @Darren84. I've sent you a Private message explaining how you can contact the forum moderation team. Check here: https://community.bt.com/t5/notes/privatenotespage. Just drop me over a reply with the details and we’ll check it out.
Good evening, been having alot of problems identical to what others have been having in this thread, some have been given a magical fix so would love if i can get the same, or at the very least directed in the correct way.
This is getting beyond a joke now and no one at BT has a clue or even cares.
We have had an ongoing problem since early this year, in September some BT sales man said he had the answer to our problems!! Complete WiFi. If anything the problem has worsened because if someone wants to play on the Xbox only the Xbox can be on or it lags bad.
BT sent out an independent guy to check the internal set up, which he said was fine. Xbox on wired connection tv wireless, he connected a disk to the tv. We explained wireless was not an issue but actually using more than one thing is an issue for the Xbox. He went on to say the new routers are **bleep** as you can’t split anything. After this visit BT said it must be the wired cable so we changed the cat6 cable to a new cat7 cable. No different Xbox still lags if we want to stream anything on Netflix or prime. BT are now scratching their heads as they don’t know what it can be. They said it can’t be anything external as we are getting the speeds. The independent man BT sent said we shouldn’t be having issues as we are fibre to the door as we are not near other properties. Yet BT are now not interested as they have done everything they can (sent a man to check internal set up) What happens now? They recontracted me for 18months in September when they sent the new hub which was supposed to solve all issues 15 months remaining of broadband which is not usable. Can anyone suggest something to resolve the issue. I also pay line rental yearly which was paid in August, I’m told this is non refundable if I’m released from my contract.