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carlortega
Aspiring Contributor

on ‎02-08-2020 13h52

1,555 Views
Message 931 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Screenshot_20200802-134824_Samsung Internet.jpg

 without Netflix... Quite different

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dubstepzombie
Aspiring Expert

on ‎02-08-2020 17h10

1,542 Views
Message 932 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

@carlortega 

Personally I don't use Wifi and if you want the best possible online gaming experience a wired connection beats Wifi by miles. In fact I'd opt for power line adapters before relying on Wifi for gaming.

Note your Wifi isn't your internet connection, Wifi is just a means of getting data from your internet connection to your target PC / xbox / mobile phone etc. In other words your internet connection could be rock solid with no issues and the issues are due to Wifi problems.

The only way to prove this is to connect your laptop into the Ethernet port on your router, turn Wifi off on your laptop so you're 100% sure you're using a wired connection then test again.

I don't know what Wifi controls you have or what experimentation you've done, but most Wifi access points have dual bands and a multitude of controls / options. So for example have you tried changing what Wifi channel you're using, or perhaps turning off the 2.4Ghz band or if you've got Wifi signal strength options making sure they're set to high ?

The problem could easily be a neighbor using the same Wifi channel as you, I know I can see a long list of Wifi devices on my phone, none are mine seeing as I don't use Wifi i.e. there's plenty of WiFi signal leak beyond and into your property.

Basically based on your packet loss and ping variation with your test without streaming I'd say you've either got a weak Wifi signal and / or some external interference source which could be anything from a neighbors Wifi to  an electrically noisy appliance.

 

 

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carlortega
Aspiring Contributor

on ‎06-08-2020 20h15

1,498 Views
Message 933 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Thanks for the advice, I will try this and post results. 

However, scrolling the forums there are loads of similar complaints with no solutions thus far.... Am a little concerned! 

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dubstepzombie
Aspiring Expert

on ‎07-08-2020 12h19

1,481 Views
Message 934 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

@carlortega 

For this thread the page you need to look at is page 82, here @SeanD acknowledged the problem and said

" I don’t have the technical details of what the fix is however I understand that it’s both a hardware and software fix. We’re currently upgrading some hardware components within the network and we’re confident we will fix this issue."

So in theory if the above fix has been fully rolled out the ping spike issue should be resolved, which then will mean if you have ping spike problems that's going to either be your connection out of your house or your Wifi.

I will say that there's been no update on whether the hardware upgrade has been completed, no before and after tests published / put on this thread to prove the fix works. Here we've got to trust the statement from BT, it took about 1 year to produce a fix so we have to assume they've had plenty of time to test and verify the results - certainly you can say BT hasn't rushed out a fix 🙂 I hope though the fix hasn't created more odd problems with the BT network.

Being FTTP that should remove all the normal electrical interference problems / crosstalk you get with FTTC, in the balance of probabilities your problems are almost certainly going to be a Wifi issue, of course on the assumption there's no issue now with the BT infrastructure.

BT has around 9 million broadband users I believe, therefore it stands to reason they're going to have a multitude of different issues cropping up, if there's no BT infrastructure problems then these issues will be local / individual issues that should be resolved mostly by an engineer visit.

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carlortega
Aspiring Contributor

‎07-08-2020 21h56 - edited ‎07-08-2020 21h56

1,461 Views
Message 935 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

So here are the results

ethernet connected laptop not actively doing anything

quiet

Pinging bbc.co.uk [151.101.128.81] with 32 bytes of data:
Reply from 151.101.128.81: bytes=32 time=12ms TTL=57
Reply from 151.101.128.81: bytes=32 time=37ms TTL=57
Reply from 151.101.128.81: bytes=32 time=12ms TTL=57
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Reply from 151.101.128.81: bytes=32 time=12ms TTL=57
Reply from 151.101.128.81: bytes=32 time=32ms TTL=57
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Reply from 151.101.128.81: bytes=32 time=12ms TTL=57
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Reply from 151.101.128.81: bytes=32 time=64ms TTL=57
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Reply from 151.101.128.81: bytes=32 time=12ms TTL=57
Reply from 151.101.128.81: bytes=32 time=13ms TTL=57
Reply from 151.101.128.81: bytes=32 time=13ms TTL=57
Reply from 151.101.128.81: bytes=32 time=12ms TTL=57
 
Ping statistics for 151.101.128.81:
    Packets: Sent = 133, Received = 133, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 11ms, Maximum = 70ms, Average = 27ms
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carlortega
Aspiring Contributor

on ‎07-08-2020 21h57

1,459 Views
Message 936 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Ethernet laptop watching netflix

netflix

Pinging bbc.co.uk [151.101.0.81] with 32 bytes of data:
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=61ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
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Reply from 151.101.0.81: bytes=32 time=26ms TTL=57
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Reply from 151.101.0.81: bytes=32 time=32ms TTL=57
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Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Request timed out.
Reply from 151.101.0.81: bytes=32 time=71ms TTL=57
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Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
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Reply from 151.101.0.81: bytes=32 time=33ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=11ms TTL=57
Reply from 151.101.0.81: bytes=32 time=11ms TTL=57
Reply from 151.101.0.81: bytes=32 time=51ms TTL=57
Reply from 151.101.0.81: bytes=32 time=24ms TTL=57
Reply from 151.101.0.81: bytes=32 time=30ms TTL=57
Reply from 151.101.0.81: bytes=32 time=43ms TTL=57
Reply from 151.101.0.81: bytes=32 time=66ms TTL=57
Reply from 151.101.0.81: bytes=32 time=60ms TTL=57
Reply from 151.101.0.81: bytes=32 time=62ms TTL=57
Reply from 151.101.0.81: bytes=32 time=18ms TTL=57
Reply from 151.101.0.81: bytes=32 time=23ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=21ms TTL=57
Reply from 151.101.0.81: bytes=32 time=44ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=22ms TTL=57
Reply from 151.101.0.81: bytes=32 time=57ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=13ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=31ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=11ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=33ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=29ms TTL=57
Reply from 151.101.0.81: bytes=32 time=19ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=9ms TTL=57
Reply from 151.101.0.81: bytes=32 time=40ms TTL=57
Reply from 151.101.0.81: bytes=32 time=10ms TTL=57
Reply from 151.101.0.81: bytes=32 time=45ms TTL=57
Reply from 151.101.0.81: bytes=32 time=14ms TTL=57
Reply from 151.101.0.81: bytes=32 time=32ms TTL=57
Reply from 151.101.0.81: bytes=32 time=70ms TTL=57
Reply from 151.101.0.81: bytes=32 time=72ms TTL=57
Reply from 151.101.0.81: bytes=32 time=19ms TTL=57
Reply from 151.101.0.81: bytes=32 time=24ms TTL=57
Reply from 151.101.0.81: bytes=32 time=62ms TTL=57
Reply from 151.101.0.81: bytes=32 time=24ms TTL=57
Reply from 151.101.0.81: bytes=32 time=29ms TTL=57
 
Ping statistics for 151.101.0.81:
    Packets: Sent = 216, Received = 215, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 9ms, Maximum = 72ms, Average = 23ms
0 Ratings
Reply
carlortega
Aspiring Contributor

on ‎07-08-2020 21h58

1,457 Views
Message 937 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Wifi laptop not doing anything


Pinging bbc.co.uk [151.101.192.81] with 32 bytes of data:
Reply from 151.101.192.81: bytes=32 time=24ms TTL=57
Reply from 151.101.192.81: bytes=32 time=105ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=44ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=18ms TTL=57
Reply from 151.101.192.81: bytes=32 time=32ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Reply from 151.101.192.81: bytes=32 time=25ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=20ms TTL=57
Reply from 151.101.192.81: bytes=32 time=39ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Reply from 151.101.192.81: bytes=32 time=39ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=45ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=48ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=50ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=70ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=64ms TTL=57
Reply from 151.101.192.81: bytes=32 time=42ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=60ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=73ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=39ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=68ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=64ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=67ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=30ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=79ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=22ms TTL=57
Reply from 151.101.192.81: bytes=32 time=19ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=47ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57

Ping statistics for 151.101.192.81:
Packets: Sent = 122, Received = 117, Lost = 5 (4% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 105ms, Average = 33ms

0 Ratings
Reply
carlortega
Aspiring Contributor

on ‎07-08-2020 21h59

1,456 Views
Message 938 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

Wifi Laptop netflix


Pinging bbc.co.uk [151.101.192.81] with 32 bytes of data:
Reply from 151.101.192.81: bytes=32 time=18ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=329ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Reply from 151.101.192.81: bytes=32 time=14ms TTL=57
Reply from 151.101.192.81: bytes=32 time=33ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=23ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=18ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=14ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Reply from 151.101.192.81: bytes=32 time=27ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=18ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=18ms TTL=57
Reply from 151.101.192.81: bytes=32 time=54ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=14ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=14ms TTL=57
Reply from 151.101.192.81: bytes=32 time=64ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=37ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Reply from 151.101.192.81: bytes=32 time=34ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=22ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=40ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Reply from 151.101.192.81: bytes=32 time=14ms TTL=57
Reply from 151.101.192.81: bytes=32 time=22ms TTL=57
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=184ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=16ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=32ms TTL=57
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Reply from 151.101.192.81: bytes=32 time=15ms TTL=57
Request timed out.
Reply from 151.101.192.81: bytes=32 time=17ms TTL=57
Reply from 151.101.192.81: bytes=32 time=47ms TTL=57
Reply from 151.101.192.81: bytes=32 time=29ms TTL=57
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Ping statistics for 151.101.192.81:
Packets: Sent = 259, Received = 253, Lost = 6 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 362ms, Average = 29ms
Control-C

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carlortega
Aspiring Contributor

on ‎07-08-2020 22h05

1,452 Views
Message 939 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

my conclusions

- the ethernet quiet i think is erroneous as im doing it again and it is lovely and settled at 9-11ms....must have been updating or something in the background.

- The WiFi is really poor (but full strength), i was right next to the router for this too... @2.4G, not tried 5GHz.

- ethernet streaming does still show the spikes. i ran the test without naming a file to watch the transition. it fluctuates between 9ms and 30/40ms  

what are your thoughts?

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dubstepzombie
Aspiring Expert

on ‎08-08-2020 15h49

1,413 Views
Message 940 of 1,014

Re: Recent online gaming ping spikes when streaming Netflix

@carlortega 

As you say the quiet results are not showing a quiet connection, for a quiet / error free connection your ping will be a constant level with a few ms of variation, any single jump up either means your connection is not quiet or your connection has problems.

Streaming Netflix over an wired connection is on the border of showing an issue vs what you might expect to happen, the snippet below is concerning - indicating packet loss i.e. 'Request timed out.' means no ping reply, packet loss is going to be as bad or even worse than a higher ping for online gaming. You shouldn't be getting any packet loss over a wired connection.

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Streaming will potentially cause spikes as it buffers, Netflix and most likely all streaming services will aggressively use your connection for short bursts of time to buffer up data, that's the cause of the spikes. A lot will depend on what streaming quality you're using e.g. HD or 4K, what device you're streaming with e.g. direct from a SMART TV, Chromecast, media PC etc, each device will have it's own network characteristics as regards buffering and how aggressively they use your connection.
 
So if you was streaming at 4K on a limited 50Mbps connection, then that is likely to really mess up ping levels as buffering is happening. Your streaming results show many seconds where your ping level is very high, as below, around 7 seconds of a ping level that would easily be noticeable when gaming online, this suggests a long buffering time.
 
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60ms is the sort of ping level I see when I max out my connection, to me it looks like streaming is just consuming most of your bandwidth as it buffers.
There are things you can potentially do about that mainly focused around limiting bandwidth to the devices causing the ping problems, although if you're streaming direct from a SMART TV the only way to limit bandwidth there would be to buy a new router that supports a means of carving up the available bandwidth. I use a Ubiquiti Edgerouter, this works perfectly in terms of nothing affects my ping levels no matter what's happening on my network, the small downside is you have to reserve some bandwidth for gaming packets to get through.
 
Indeed your Wifi is not good, if you did have a connection problem potentially hinted at by the packet loss your bad Wifi on top of that is just going to make your connection seem even worse.
 
I think you need to be certain what your physical connection is doing i.e. ignore Wifi. Go back to your wired connection, just ping to your screen i.e. 'ping bbc.co.uk -t' and watch, you need to see a steady 10ms +/i 2ms with a quiet network and no, as in zero 'Request timed out.' messages. Then download a large file off the internet, again you need to see zero 'Request timed out.' messages and a ping level of 60 to 70 ms, if you're seeing your ping jump up to 100+ms  and / or 'Request timed out.' messages there could well be a problem with your connection.
 
Alternatives to swapping your router would be to buy a new package with more than 50Mbps meaning streaming would finish buffering sooner, you'd potentially still get small ping spikes but they should be less frequent or simply ban streaming while there's gaming happening. If you want to use Wifi either you've got to do numerous tests with the settings you've got available to get rid of the crazy high ping levels and packet loss or just invest in another / better Wireless access point.
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