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armstrongagric
Beginner
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Message 1 of 3

Redirect to BT Wholesale Service Information Page ( 62.6.38.125/index.html )

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Every time I sign on at home I get this message: Redirect to BT Wholesale Service Information Page ( 62.6.38.125/index.html )  and it wont let me connect to the internet. Please don't tell me to ring BT- I've been on twice today and both times they were unsuccessful in getting it to go away and told me it would go away in time- that was three hours ago- trying very hard to run a small business and finding it near impossible with all my broadband problems lately. Any help appreciated

 

Ruth

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imjolly
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Message 2 of 3

Re: Redirect to BT Wholesale Service Information Page ( 62.6.38.125/index.html )

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if you are running a business is this a business line not residential  you need to post here

https://business.forums.bt.com/

 



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licquorice
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Message 3 of 3

Re: Redirect to BT Wholesale Service Information Page ( 62.6.38.125/index.html )

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If you are a business customer you need to post on the business forum https://business.forums.bt.com/ this is the residential forum.

If you are getting the landing page it means you are not authenticating as a BT customer. That authentication is different between business and residential services.

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