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alisoncymru
Newbie
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Message 1 of 6

Removing BT Smart Hub prompt

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A cousin gave me their laptop this afternoon, which I am trying to sort out using my BT wifi network.  My cousin is a BT customer too.

 

When I go to certain websites, e.g. BBC, I get redirected to the welcome to the BT Smart SetUp.

 

I understaned Smart SetUP isn't in use anymore and the laptop has been conveted to Windows 10 (not by me).

 

So how do I turn this thing off?  Note: I don't have this issue with any other device that's connected to my wifi, including another laptop.

 

Thanks.

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Removing BT Smart Hub prompt

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Welcome to this user forum.

 

Try turning Smart Setup off.

 

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

 

 

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alisoncymru
Newbie
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Message 3 of 6

Re: Removing BT Smart Hub prompt

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Thanks.  I had already come across that page and I'm not getting much luck.  That's not the interface I have (I have Home Hub 5).  I have gone through all the settings (signed in as admin) to try and identify smart hub settings and I can't find anything.

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Message 4 of 6

Re: Removing BT Smart Hub prompt

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Certainly the HH type 5A is exactly as shown in the link for the HH4/5.

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Message 5 of 6

Re: Removing BT Smart Hub prompt

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Your subject line said smart hub, which is the BT Home hub 6.

 

On the home hub 5, its on this screen. Just select "No"

 

hh5 smart setup.jpg

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alisoncymru
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Message 6 of 6

Re: Removing BT Smart Hub prompt

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Got it, thank you so much.

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