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lewisc46
Newbie
301 Views
Message 1 of 6

Replacement HH ?

I've been with BT on the infinity package since it 1st came to my area a few years ago.. I have a HH3 and starting to have frequent dropouts and wondering whether its because the HH3 is about 4 or 5 year old..

 

What are BT like about replacing the HH.. I dont mind signing up for another 12 months if i get a replacement hub. Anyone know if this is possible?

 

Thanks in Advance for any info 🙂

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5 REPLIES 5
Distinguished Sage
Distinguished Sage
297 Views
Message 2 of 6

Re: Replacement HH ?

If you sign up for another 12 months you should be able to negotiate another Homehub as part of the deal. Have a read through the forum first to see about the problems some members have had with the HH5. If you are still in contract with BT you could report the HH3 as faulty and they should send you a replacement free of charge.

 

The first thing to try would be a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. It might cure your drop outs.

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Helios
Aspiring Expert
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Message 3 of 6

Re: Replacement HH ?

Avoid the HH5, it's not fit for purpose...... If you're gonna get a replacement HH get the 4 and keep your DSL Modem.....
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sidthesod
Aspiring Contributor
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Message 4 of 6

Re: Replacement HH ?

Homehub 5 doesn't do dnla etc and I'm on my 3rd in 4 month.

 

Bonus side it has 4 1gig ports.

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Distinguished Guru
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Message 5 of 6

Re: Replacement HH ?

Are you connected via wireless or wired connection? It may not be a hub fault.
(If I have helped you in any way please click the thumbs up. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.
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sidthesod
Aspiring Contributor
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Message 6 of 6

Re: Replacement HH ?

Hi, Down stairs tv,ps3,server, laptop on wire (plus other items) upstairs tv,ps3 wifi and pc on wire.

 

I've upgraded where poss to 1000ports and hub.

 

Various other item on network.

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