cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RichardDraycott
Beginner
1,336 Views
Message 1 of 10

Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

Hi everyone

First post here after doing LOTS of reading but unable to resolve my issues!

Like many I am trying to replace the BT Smart Hub due to coverage in my house.  (Usual drill - old, thick walls etc).  I have purchased a Linksys Velop mesh system and an HG612 modem.

Where I am struggling is that the HG612 does not seem to receive a signal from the master socket.  The DSL light does not light up when I unplug the incoming cable from my BT Smart Hub into the HG612.  Between the master socket and the hub/modem there is a standard BT issued microfilter that splits the line into DSL/phone.

Any pointers gratefully received.

Thanks in advance

0 Ratings
Reply
9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,330 Views
Message 2 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

@RichardDraycott 

The Openreach modem will not work on Ultrafast broadband, if that is what you hav.

0 Ratings
Reply
RichardDraycott
Beginner
1,326 Views
Message 3 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

Thanks Keith - I have 'Fibre 1'. Does that help?

If Fibre 1 = Ultrafast, is there an alternative modem I can use to pass a signal through to the Linksys Velop?
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,315 Views
Message 4 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

You have a faulty modem.

Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,312 Views
Message 5 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

I am not sure of the package speeds, but if you look at the connection speed of your home  hub, you should get some idea.

If it is a G.Fast connection, then you are stuck, as there are very few stand alone modems for G.fast.

0 Ratings
Reply
RichardDraycott
Beginner
1,307 Views
Message 6 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

Speed to hub is about 48mb
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,305 Views
Message 7 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

See message 4

RichardDraycott
Beginner
1,302 Views
Message 8 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

Thank you - I'm following up with the eBay trader.
0 Ratings
Reply
licquorice
Distinguished Sage
Distinguished Sage
1,298 Views
Message 9 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

Is it an unlocked modem, if so the config may have been changed from default. You could try a factory reset of the modem to restore it to defaults that should be plug and play.

0 Ratings
Reply
RichardDraycott
Beginner
1,287 Views
Message 10 of 10

Re: Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

Thanks again licquorice

I have tried to reset the modem by holding the reset button. Sadly, when I do this nothing happens. 😞
0 Ratings
Reply