Replacing BT Smart Hub - but no 'DSL' light on Openreach HG612 modem.

[RichardDraycott]

Hi everyone

First post here after doing LOTS of reading but unable to resolve my issues!

Like many I am trying to replace the BT Smart Hub due to coverage in my house.  (Usual drill - old, thick walls etc).  I have purchased a Linksys Velop mesh system and an HG612 modem.

Where I am struggling is that the HG612 does not seem to receive a signal from the master socket.  The DSL light does not light up when I unplug the incoming cable from my BT Smart Hub into the HG612.  Between the master socket and the hub/modem there is a standard BT issued microfilter that splits the line into DSL/phone.

Any pointers gratefully received.

Thanks in advance

[Keith_Beddoe]

@RichardDraycott 

The Openreach modem will not work on Ultrafast broadband, if that is what you hav.

[RichardDraycott]

Thanks Keith - I have 'Fibre 1'. Does that help?

If Fibre 1 = Ultrafast, is there an alternative modem I can use to pass a signal through to the Linksys Velop?

[licquorice]

You have a faulty modem.

[Keith_Beddoe]

I am not sure of the package speeds, but if you look at the connection speed of your home  hub, you should get some idea.

If it is a G.Fast connection, then you are stuck, as there are very few stand alone modems for G.fast.

[RichardDraycott]

Speed to hub is about 48mb

[licquorice]

See message 4

[RichardDraycott]

Thank you - I'm following up with the eBay trader.

[licquorice]

Is it an unlocked modem, if so the config may have been changed from default. You could try a factory reset of the modem to restore it to defaults that should be plug and play.

[RichardDraycott]

Thanks again licquorice

I have tried to reset the modem by holding the reset button. Sadly, when I do this nothing happens. 😞