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Contributor
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Message 1 of 3

Return or Dispose a faulty hub?

 BT sent me a replacement smart hub as the one I had was faulty.

They did say on live chat that I could dispose of it, but I'm not convinced. 

Is this the normal process?

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Return or Dispose a faulty hub?

Yes you can dispose of it or if you want you can ask BT to send you a recycle bag and return it to them.

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Expert
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Message 3 of 3

Re: Return or Dispose a faulty hub?

Hi,

I have had faulty hubs and they have let me keep them with no charge.

They usually include a bag / instructions when they send a new device, about returning the old one. Maybe have a look for this.

Otherwise, you can dispose of it as you wish. Or refer to this BT Help Article for a free label: https://bt.custhelp.com/app/answers/detail/a_id/53417/~/how-to-return-and-recycle-your-old-bt-hub-an...

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