Recently had an issue with broadband speed. Advisor told me they would send a new hub just in case but engineer who visited fixed the issue before new hub arrived as issue was with connection on the landline. I now have a new hub. Do i legally have to return the old hub ? Or the new one ?
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If you were send a returns bag, then BT would expect you to return one of the hubs, as it will show on your records, and you may be charged for it.
Just hold onto it as a spare. The Customer Service rep said he would send one out to you "just in case" plus BT hand them out like sweeties so I doubt they will come looking for it.
@Neilbadmin welcome to the community and thanks for posting, it really depends on how the advisor has placed your order for the replacement Hub. If it was a replacement under warranty you would have received a returns bag to send back the old Hub for recycling so it sounds like they have simply ordered you a new Hub and not followed the warranty replacement process.
If you'd like to return the old hub for recycling I could organise a returns bag to be sent out, alternatively you could keep it as a spare. Post back and let me know?