I fail to understand the logic of BT sending out an email warning me I have used 28Gb of my 40Gb allowance 27 hours before the end of the month! That represents 70% of my monthly allowance.
Do they imagine that in the 27 hours remaining I am going to use the remaining 30% or 12Gb? I'm lost for words.
If I had used 70% after 3 weeks there might be some justification in warning customers. As it is they are far too quick to send out these emails. Customers do have a brain you know!
I would be very grateful, even though I'd never in a month of Sundays consider I'd use 12mb in 24 hrs. In fact, I recently received a rare warning that we were approaching the limit, an abnormal use that was a result of much intense research that involved listening online to audio and opera.
Maybe you are in a situation where that couldn't possibly happen, which might have sparked your outrage, but have you read the tales of strangers piggy-backing on routers? That just might have served as a warning to you that unusual activity was taking place, and you might have been able to pre-empt the continuation of such activity that might have taken you over the limit.
Be glad that BT, in this scenario, is serving customers responsibly.
Automation means it was programmed by a human. Now if someone's usage was in danger of being exceeded half way through the month sending a warning message makes sense.
But if you're within a day or so of the end of the month and you still have 30% of your allowance remaining I wouldn't generate a message if I was the programmer. But I can understand why they would do it.
Yes, but where do you draw the line? What if it was programmed not to send a warning just before the end of the month then someone decided on a huge cloud backup on the 31st? The only sensible way is to send the warning willy nilly, then nobody can complain. Well, nobody who has room for a brief email that is.
As yours was the most constructive replies I'm happy to answer. I agree the possibility of someone piggy-backing my wi-fi exists but the chances are very low. I always remain within the limits - it was just the timing of the message that surprised me.
I wasn't outraged by the email and I understand the points you make. You posted a civilised reply unlike some others who I shall ignore.