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Newbie
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Ring 2 video doorbell will not connect to Halo 2 wifi - any suggestions?

I've tried reset both internet and the Ring doorbell, tried successively turning off mobile data and blue tooth on my phone, checked the wifi is channel 11 and 2.4GHz, tried disabling smart set up, but - sat next to the router - the Ring device will not connect! Any ideas before i return it to Amazon for a refund ? 

Everything else works faultlessly- multiple phones, i pads, laptops, all no problem so nothing wrong with the internet.

Thanks in advance !

 

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Distinguished Sage
Distinguished Sage
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Re: Ring 2 video doorbell will not connect to Halo 2 wifi - any suggestions?

Turn off the 5Ghz wireless, turn back on after Ring device connected.

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Newbie
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Re: Ring 2 video doorbell will not connect to Halo 2 wifi - any suggestions?

thanks for suggestion, tried it but sadly hasn't worked …    

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